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Help, I Have A Trojan (?) I Can't Get Rid Of.


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#1 helen_scott

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Posted 01 June 2008 - 04:33 AM

I downloaded veoh.com, and it included a little trojan present for me. I ran AVG immediately, and it discovered 5 different files (various downloader/agent or downloader.generic7 files), which it has moved to the virus vault. I also found a file called "WebHancer", which a google search said was a virus, so I deleted that through program files and the registry...as per online instructions. I rebooted in safe mode and ran AVG again, but it did not discover any threats. However, I'm still getting these awful popups that say "windows security system warning, you have "Editpad.exe" (or another file...it changes every time), and then it wants me to click a link to install "spyware protection". I'm also getting pop-ups that say something along the lines of "slow operations might have been caused by malicious spyware. Download antispyware software and run full system scan to remove viruses from your computer. Click here to start downloading.". I can tell these are not actually part of windows because they have spelling errors (secyrity and baloon). It's also changed the wallpaper on my desktop to a cryptic message about spyware activity, and a link to "fix it".

Also, I cannot access certain sites on the internet....such as anything that has "spyware" or "spy" in the title....and its changed my homepage.

I can't figure out what this is or how to get rid of it...help!

EDIT: I found the files associated with it in c:/windows....but when I try to delete them, they just come back again. Still not sure what this thing is called.

Edited by helen_scott, 01 June 2008 - 05:07 AM.


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#2 quietman7

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Posted 01 June 2008 - 06:55 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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