Posted 31 May 2008 - 09:33 PM
A bit frustrated here......I purchased a new version of Norton 360 to install into my laptop. When trying to install, the computer tells me I already have another variant of 360 installed, and I need to uninstall it before proceeding. So........into the control panel I go, click on Norton, click uninstall, and then, to my surprise, I get an error message: "the specified module could not be found". I search the entire computer for any symantec or Norton files, all which have been deleted, go back to the control panel, but there it still is, taunting me. I decided to try to install the new version, and it is still telling me to uninstall the old one. BUT IT"S NOT THERE!!! How do I remove this from the control panel? Do I need to do something with the registry files? HELLLLLPP!!