One or more of the identified infections was a backdoor Trojan
. Backdoor Trojans
are very dangerous
because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read the Danger: Remote Access Trojans
If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
Although the backdoor Trojan was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the backdoor Trojan has been removed the computer is now secure
. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read "When should I re-format? How should I reinstall?
" and "Help: I Got Hacked. Now What Do I Do?
Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.
Print out and follow the instructions for using SDFix
in BC's self-help tutorial
"How to use SDFix
".-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt
. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before
connecting to the Internet.
Also let us know how your computer is running and if there are any more reports/signs of infection.