Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Explorer / Internet Explorer Hanging


  • Please log in to reply
11 replies to this topic

#1 PCPeebrain

PCPeebrain

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 31 May 2008 - 05:12 PM

I've been trying to repair my parents computer, which over the last few weeks has gone from a reasonably well running machine to totally unusable. To say it is slow is beyond an understatement!

The problem is, it only seems to be slow in certain areas - most notably, initial opening of any windows explorer and internet explorer. Trying to My open Computer, My documents etc, or an IE window, you can quite literally double click, go and fill the kettle, wait for it to boil, brew the tea, pour it out and get back to the computer before it has opened the folder / I.E. window :thumbsup:

I've worked through the "slow computer" thread, with the exception of the defrag, simply because trying to open the defrag window has yet to succeed - and I'm not sure it's going to be enough to help?! It took nearly 2 whole days just to update and run the various anti virus and spyware... Not because the spyware was slow - once running that took pretty much normal time, as did adaware and AVG, just getting folders and windows open! That's the rub, once an app is actually up and running it seems OK?

Other symptoms noted are:

A tendency for "not responding" messages when trying to close programs such as Live messenger or windows explorer (though no problems with any of the adaware etc).
Unable to close a file on shutdown which I have found is part of the HP monitoring software - can't really get rid of it as it's needed, but HP software update doesn't seem to work!

Computer is a 5 yr old Dell, pretty much up to date now with all the various XP home updates, not gone to SP3 yet. No new software installed recently (or at least, not before slow down) and with very, very limited use - say on average an hour in the evening 4 days a week to receive emails, check on ebay and surf for info.

Any thoughts VERY gratefully received.

{Mod edit:moved from XP to Infected~~bopme}

Edited by boopme, 31 May 2008 - 07:28 PM.


BC AdBot (Login to Remove)

 


m

#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:04 PM

Posted 31 May 2008 - 07:26 PM

Hello,I am moving your topic to the AM I Infected forum,to check it out. Please scan with these tools.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 June 2008 - 03:29 PM

Many Thanks boopme - I've completed all the above (well - I've talked my father through it on the phone!)

After completion, SUPER came up with a message saying that no threats were found, I got my father to reboot in normal mode and took over via logmein to retrieve the logs to post up, however there is no log file! After much head scratching I asked who he logged in as when he launched in safe mode.... which was administrator (which doesn't appear in the user list on normal start up?)

How do I access the administrator account if it's not visible in the user screen on start up in normal mode so I can retrieve the logs? or can I retrieve the log somehow else?

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:04 PM

Posted 02 June 2008 - 03:37 PM

Since no threats were found then we don't need it.
You can try it again under his account.
Let's do a different scan also and see.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Edited by boopme, 02 June 2008 - 03:39 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 June 2008 - 04:42 PM

ooooOOOhh we got something this time!

Malwarebytes' Anti-Malware 1.14
Database version: 815

22:40:23 02/06/2008
mbam-log-6-2-2008 (22-40-23).txt

Scan type: Quick Scan
Objects scanned: 42738
Time elapsed: 9 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.
C:\U.exe (Trojan.Downloader) -> Quarantined and deleted successfully.



#6 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 02 June 2008 - 04:49 PM

unfortunately fixing those problems hasn't massively improved the speed!

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:04 PM

Posted 02 June 2008 - 09:19 PM

How big is the hard drive and how much free space does it have?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 03 June 2008 - 03:32 AM

can't remember the size off the top of my head (not at the PC at the moment) but when I checked it last week it was about 80% free - PC receives VERY little use, mostly the odd word document, emails and surfing the net.

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:04 PM

Posted 03 June 2008 - 10:12 AM

Please read thru this topic and perhaps something may be of help.
Slow Computer?, Use this troubleshooting checklist
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 03 June 2008 - 10:34 AM

I'd actually been most of the way through that before I posted the question - all bar defragging (due to the fact that it's so slow it couldn't get past the initial calculating time bit!)

Many thanks for all your help though boopme, certainly made a great deal more progress in a couple of nights than I'd made in many more before that!!!

#11 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,240 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:04 PM

Posted 03 June 2008 - 10:41 AM

Well run both those apps again anyway and post the logs once more.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 PCPeebrain

PCPeebrain
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:02:04 AM

Posted 03 June 2008 - 11:54 AM

OK will do :thumbsup:




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users