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Looks Like I Have A Familiar Malware

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2 replies to this topic

#1 Ome


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  • Local time:07:57 PM

Posted 31 May 2008 - 03:44 PM

Trying to help my son out, seems he must have got a hold of a familiar malware bug. Seen a lot of posts here that seem somewhat related and can use all the help I can get.

System comes up with the Blue screen, yellow box, black writting.. Warning! Spyware has been detected on your computer!, then a suggestion to install a virus software to get rid of it.
At one point the sytem had locked out access to the regedit and task manager.. I have been able to gain access to that part on 1 of the exsisting profiles.

Please help...

Thanks Ome

Thought I'd post the HiJack Log from this machine..


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:23:00 PM, on 5/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:Program FilesCommon FilesSymantec SharedccSetMgr.exe
C:Program FilesCommon FilesSymantec SharedccEvtMgr.exe
C:Program FilesToshibaPower ManagementCeEPwrSvc.exe
C:Program FilesMcAfeeVirusScanMcShield.exe
C:Program FilesSiteAdvisor6173SAService.exe
C:Program FilesTOSHIBAPower ManagementCePMTray.exe
C:Program FilesCommon FilesSymantec SharedccApp.exe
C:Program FilesMicrosoft OfficeOfficeOSA.EXE
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKLMSoftwareMicrosoftInternet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://www.toshiba.com/search
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://www.toshiba.com
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Bar = http://internetsearchservice.com/ie6.html
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:Program FilesSiteAdvisor6173SiteAdv.dll
O4 - HKLM..Run: [CeEPOWER] C:Program FilesTOSHIBAPower ManagementCePMTray.exe
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [Notebook Maximizer] C:Program FilesNotebook Maximizermaximizer_startup.exe
O4 - HKLM..Run: [BluetoothAuthorizationAgent] C:WINDOWSsystem32BluetoothAuthorizationAgent.exe
O4 - HKLM..Run: [ccApp] "C:Program FilesCommon FilesSymantec SharedccApp.exe"
O4 - HKLM..Run: [ntuser] C:WINDOWSsystem32driversspools.exe
O4 - HKLM..Run: [autoload] C:Documents and Settingsdavecftmon.exe
O4 - HKCU..Run: [ntuser] C:WINDOWSsystem32driversspools.exe
O4 - HKCU..Run: [autoload] C:Documents and Settingsdavecftmon.exe
O4 - HKUSS-1-5-18..Run: [lopsbxqc] C:WINDOWSsystem32ahwxchid.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [lopsbxqc] C:WINDOWSsystem32ahwxchid.exe (User 'Default user')
O4 - Global Startup: Microsoft Find Fast.lnk = C:Program FilesMicrosoft OfficeOfficeFINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:Program FilesMicrosoft OfficeOfficeOSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2OFFICE11EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:program fileswebhancerprogramswebhdll.dll' missing
O12 - Plugin for .spop: C:Program FilesInternet ExplorerPluginsNPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O17 - HKLMSystemCCSServicesTcpip..{2B48952F-8B50-4767-A5B4-8D0916405A20}: NameServer =,
O17 - HKLMSystemCS1ServicesTcpipParameters: NameServer =
O17 - HKLMSystemCCSServicesTcpipParameters: NameServer =
O21 - SSODL: MonSetup - {4ab8c678-c821-458c-97e9-d3865dcfd093} - (no file)
O21 - SSODL: zip - {3eaeec8e-cb1f-4ab4-b39f-0d31d56ee3e3} - C:WINDOWSInstaller{3eaeec8e-cb1f-4ab4-b39f-0d31d56ee3e3}zip.dll (file missing)
O21 - SSODL: SysUnknown - {58280030-023e-4272-9039-7461992a1075} - (no file)
O21 - SSODL: RunOnceBoot - {68bf5c68-c786-4cb9-a78e-1cfa7b07ad64} - (no file)
O22 - SharedTaskScheduler: exegeses - {db763ed8-100a-481b-8913-50a2f41dcdc3} - (no file)
O23 - Service: Ati HotKey Poller - Unknown owner - C:WINDOWSsystem32Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedccSetMgr.exe
O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:Program FilesToshibaPower ManagementCeEPwrSvc.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:PROGRA~1IomegaSystem32AppServices.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:WINDOWSsystem32driversKodakCCS.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:PROGRA~1McAfeeMSCmcmscsvc.exe
O23 - Service: McAfee Network Agent (mcnasvc) - McAfee, Inc. - c:PROGRA~1COMMON~1mcafeemnamcnasvc.exe
O23 - Service: McAfee Scanner (mcods) - McAfee, Inc. - C:PROGRA~1McAfeeVIRUSS~1mcods.exe
O23 - Service: McAfee Proxy Service (mcproxy) - McAfee, Inc. - c:PROGRA~1COMMON~1mcafeemcproxymcproxy.exe
O23 - Service: McAfee Real-time Scanner (mcshield) - McAfee, Inc. - C:Program FilesMcAfeeVirusScanMcShield.exe
O23 - Service: McAfee SystemGuards (mcsysmon) - McAfee, Inc. - C:PROGRA~1McAfeeVIRUSS~1mcsysmon.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - C:Program FilesNorton AntiVirusnavapsvc.exe (file missing)
O23 - Service: SiteAdvisor Service (siteadvisor service) - Unknown owner - C:Program FilesSiteAdvisor6173SAService.exe

End of file - 6413 bytes

Appreciate any Help with this one..

Thanks Ome

Merged posts. ~ OB

Edited by Orange Blossom, 31 May 2008 - 07:55 PM.

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#2 Thunder


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Posted 04 June 2008 - 04:05 PM

Hello Ome and welcome to BleepingComputer,

1. * Clean your Cache and Cookies in IE:
  • Close all instances of Outlook Express and Internet Explorer
  • Go to Control Panel > Internet Options > General tab
  • Under Browsing History, click Delete.
  • Click Delete Files, Delete cookies and Delete history
  • Click Close below.
* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):
  • Go to Tools > Options.
  • Click Privacy in the menu..
  • Click the Clear now button below.. A new window will popup what to clear.
  • Select all and click the Clear button again.
  • Click OK to close the Options window
* Clean other Temporary files + Recycle bin
  • Go to start > run and type: cleanmgr and click ok.
  • Let it scan your system for files to remove.
  • Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
  • Press OK to remove them.
2. Please download Malwarebytes' Anti-Malware from Here or Here

Doubleclick mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

3. Please visit this webpage for instructions for downloading and running ComboFix:


Please ensure you read this guide carefully and install the Recovery Console first.
The Windows Recovery Console will allow you to boot up into a special recovery mode, in case your computer has a problem after an attempted removal of malware. This allows us to help you. (WinXP SP3 users, please download the appropriate SP2 file, Home or Pro, to install the RC)

In the event you already have Combofix, delete your current version and download the latest version as described in the tutorial.
It must be saved directly to your desktop.

Note: Make sure not to click ComboFix's window while it's running. That may cause it to stall or freeze.

Please post the log from ComboFix (can also be found as C:\ComboFix.txt) in your next reply. :thumbsup:

If you have any questions along the way, STOP and ask them before proceeding !!

Whatever happens, make believe it was intended to ...
Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
Stand Up & Be Counted --> Posted Image <-- And make a difference

#3 Thunder


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Posted 02 July 2008 - 04:52 PM

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Whatever happens, make believe it was intended to ...
Posted Image - If I have helped you in any way, please consider a donation to help me continue the fight against malware.
Stand Up & Be Counted --> Posted Image <-- And make a difference

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