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Ui.dll Message Appears


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#1 Moot21

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Posted 31 May 2008 - 12:16 AM

Whenever I try to print anything on my Epson Stylus Photo R245 from my Windows XP operating system a get a UI.DLL message appear. The message says " version error of UCF file" in a message box with an OK box below. However if I click OK nothing happens, if I try to close the box nothing happens. The only way I can get this message to disappear is to open the task manager and end the task. Needeless to say the printer wont print nothing.

I have uninstalled the print driver and re-installed it from the CD that came with my printer, but no joy. I have accessed Epson website and tried to download the latest driver for my printer but it will only download to 99% then it will go into error. I have had a live chat session with an Epson technical expert, who only downloaded the Epson printer driver to himself, then said there is nothing he is authorised to do, so he was about as useful as a "chocolate fireguard".

I have a stand alone laptop (not internet ready) and the printer will print just fine from that but not from my desktop. The only thing I can think to do is to re-install windows (something I dont want to do) but I am at my wit's end with this. Please help me !!. Thanks

Moot21 :thumbsup:

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#2 garmanma

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Posted 31 May 2008 - 08:46 AM

Remove it again, then download the Windows Installer Cleanup Utility. Open it and check any box that has Epson by it and run the utility. Go to the website and download the most recent driver. Don't download to disk, download it to the Desktop. Then go into safemode and install it from there
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