Please print out and follow the generic instructions for using "SmitfraudFix
". -- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!-- If using Windows Vista be sure to Run As Administrator
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.
- Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
- The tool will go through a series of cleanup processes and automatically start the Disk Cleanup program to remove Temporary files. Wait for it to complete and Disk Cleanup to finish.
Go to Start > Control Panel > Display. Click on the "Desktop
" tab, then the "Customize Desktop...
Click on the "Web
" tab, then under Web Pages
and delete everything
you find (except "My Current Home page").
These are some common malware related entries you may see:
- Security Info
- Warning Message
- Security Desktop
- Warning Homepage
- Privacy Protection
- Desktop Uninstall
If present, select each entry and click the Delete
Also, make sure the Lock desktop items
box is unchecked
. Click "Ok", then "Apply" and "Ok".
If you're using Windows 2000/XP, please print out and follow the instructions for using SDFix
in BC's self-help tutorial
"How to use SDFix
".-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt
. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before
connecting to the Internet.