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Instant Shutdown


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#1 ssteenstraten

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Posted 30 May 2008 - 05:59 AM

Hi,

I have a bit of a problem with my 3 years old Dell inspiron 9300. It just happened the second time that my computer has shut down instantly after beeping once (short). I have no clue what the problem is. I have eset smart security and Spybot Teatimer running. Also I regularly run Ad-aware and Spybot Search and destroy, so I don't really thing it is malware...(?) Have any of you guys got any clues?

Regards,

Sander

PS: normally my laptop shuts down VERY slowly (5 minutes). Also, although the laptop tends to heat up, it was not very hot (to the touch) when the shutdown occured.
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

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#2 quietman7

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Posted 30 May 2008 - 07:06 AM

The symptoms you describe could be malware related or they could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing power supply, underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, BIOS and firmware problems, dirty hardware, etc. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If your not finding any malware then its sounds like one of the latter problems.

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You should be able to see the error by looking in the Event Log. Read "How To Use the Event Viewer Applet". You can then gather more information doing a search of the Event ID number.
Also see Memory Dumps in XP, Overview of memory dump file options for Windows 2000/XP/2003 and How to read small memory dump files in Windows 200/XP/2003.

An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. You can use Google to search the error code or post it back here along with any files/drivers listed so we can help you investigate the cause.

If your system keeps shutting down, follow these steps to stop the cycle:
  • Click on Start > Run and type: cmd
  • Press Enter.
  • At the Command Prompt type: shutdown -a
  • Press Enter.

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#3 ssteenstraten

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Posted 30 May 2008 - 09:03 AM

Thanks for the elaborate reply!

I have done some research and stumbled upon an system error occuring at the time my laptop went black (no BSOD). I have pasted the event properties below. The error discription is:" The Studio Pro webcam-service cannot be started because of the next error: The service can't start because it has been disabled or because it has no active connected devices." Indeed I have a webcam and have installed and deinstalled 'Broadcaster Studio Pro'. The service StudioPro is however not listed in the services overview. Also, the google search was without result. So I decided to scan the registry and found some indications it might be a soundcard driver problem. When trying to open the "Sound and Audiodevices" screen I got the next error: "Could not locate MMDRIVER.INF which is needed to install drivers. The file is possibly damaged or is not located in the Windows subdirectory System 32. Copy the original file from Windows disk 1 to the System 32 directory." I can however still play audio and video (!?)

I also tried to locate the minidump file but upon clicking settings on the 'Startup and Recovery' screen I got the following error: "Could not open C:\boot.ini. Configurations of the operation system and time-out can not be changed." The screen then opened but with the top two fields disabled. The directory where the minidumps where stored existed but there were no files. So I can't access a dump.

The first time the shut down occured it happened at the time I unplugged my webcam. Upon reboot it said: "NTLDR is missing Press Ctrl Alt Del to Restart". I copied NTLDR.exe and NTDetect.com to my system root and the problem was 'solved'. Is this related to the problems I am having?

I was hesitant to paste a lot of logs in this message, but when more info is needed I'll be more than glad to do so.

Thanks in advance,

Sander



System Error Properties
-----------------------------------------------------------------------------------------------------------------------------------------------
Type gebeurtenis: Fout
Bron van gebeurtenis: Service Control Manager
Categorie van gebeurtenis: Geen
Gebeurtenis-ID: 7000
Datum: 30-5-2008
Tijd: 12:31:48
Gebruiker: n.v.t.
Computer: STEENSTRATEN
Beschrijving:
De StudioPro webcam-service kan vanwege de volgende fout niet worden gestart:
Kan de service niet starten omdat deze is uitgeschakeld of omdat het geen inschakelde apparaten met zich heeft verbonden.
------------------------------------------------------------------------------------------------------------------------------------------------
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#4 quietman7

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Posted 30 May 2008 - 02:43 PM

This forum is for assistance with malware removal. Your issue appears to be related to drivers, software/hardware and possibly corrupted system files. I will move this thread to a more appropriate forum so others may contribute with assisting you.

Edited by quietman7, 30 May 2008 - 06:10 PM.

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#5 DaChew

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Posted 30 May 2008 - 03:30 PM

http://support.dell.com/support/downloads/...tid=&impid=

I would start with bios and work my way from there, unless you fully understand what teatimer is capable of I would disable it until I had this issue fixed
Chewy

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#6 ssteenstraten

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Posted 01 June 2008 - 03:23 PM

I will try that, thanks.
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#7 ssteenstraten

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Posted 05 June 2008 - 02:00 AM

Hi,

I seems that the problem has subsided after updating my BIOS. However, now my laptop beeps once (short), nothing happens. I am glad nothing happens intead of a hard shutdown but i'd rather have no beep at all. Anybody know what this could be?

Thanks,

Sander
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#8 quietman7

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Posted 05 June 2008 - 07:35 AM

When do you hear this beep sound? Is it at startup?
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#9 ssteenstraten

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Posted 05 June 2008 - 08:10 AM

It is not at startup. I cannot really pinpoint when it is happening, but last time it happened I was 'sending & receiving' in Outlook.
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#10 DaChew

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Posted 05 June 2008 - 08:29 AM

My first guess with a 3 year old laptop and warm weather here is heat and dirt

now they can kill a computer where a reload won't help?
Chewy

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#11 ssteenstraten

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Posted 05 June 2008 - 09:28 AM

Would you advice to open up the laptop to clean out the fans?
Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#12 usasma

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Posted 05 June 2008 - 10:47 AM

I'd suggest a can of compressed air to blow it out first. Maybe a temperature monitoring program to see if it's overheating on you. Here's a free one: http://www.almico.com/speedfan.php
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#13 ssteenstraten

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Posted 05 June 2008 - 11:37 AM

Well,....... I installed it.

Should one have a degree in computer science to use this? I attached a screenshot of the readings screen. I don't even know what temp1 is (no change with different CPU load). And there are no fans showing (would that be the problem....? No fans.....? :thumbsup:) So usasma, do you have advise on this program (since I do not understand the help function) and compressed air (since I heard some brands leave sh*t in your system).

Thanks,

Sander

Attached Files


Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#14 ssteenstraten

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Posted 05 June 2008 - 11:44 AM

It just happened again. Again when I was 'sending & receiving' in Outlook. It scared me so bad i accidentally tossed my drink in my printer :thumbsup:

Edited by ssteenstraten, 05 June 2008 - 11:45 AM.

Dell Inspiron 9300
Intel Pentium M Processor 1.73 GHz
1024MB RAM
100 GB Harddisk (Fujitsu MHV2100AH)
128MB DDR ATI Mobility Radeon X300
Zyxel Cable Router
Windows XP Professional SP3
Firefox 2.0 + MS Outlook
ESET Smart Security
Spybot Search & Destroy

#15 DaChew

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Posted 05 June 2008 - 11:47 AM

you need a phd in dell laptops for this program



http://www.diefer.de/i8kfan/index.html

http://www.notebookreview.com/default.asp?newsID=2369

I wouldn't change any fan speeds but it should show they are working and sort the temps for you
Chewy

No. Try not. Do... or do not. There is no try.




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