I sure hope I am following the proper procedure. I got a bit confused navigating
however getting confused doesn't take much for me lately. :-)
I originally found Bleeping Computer running a Google Search for Antiviirus.exe
and you were the first one list.. Hats off to your web optimization team.. Great job..
I do expect to purchase these linked products from that search..
Anyhow, a couple days ago my wife told me there were issues with our computer
and I witnessed IE going bananas, desktop icons and screen saver dissapearing
and everything froze and hard to hard boot it down.. Once I brought it back up
I ran a search for new and modifed programs and found antiviirus.exe and a bunch
of new temp files. Windows Defender and Spybot was not assisting me so
that is when I found your site. I believe I followed the flow of things and
ended up having to perform a regedit procedure, downloading and running Kapersky Anti-Virus,
DSS Scanner and HiJack This. %systemRoot%\system32\restore\rstrui.exe procedure and
believe one or both were in safe mode. I believe I then booted up normally and things
seemed fine but could not connect to the internet, I ran the diagnosis and it reported
that I had to Reset WinSock catalog and needed to execute netsh winsock catalog
I did so and everything seemed to be ok..
Until today, my system shut down a couple times for no reason, another time I got a Restore Active Desktop
Error which did not work.. I uploaded the HiJack this log file and I am asking you to please take a look to see if you can help me isolate the remaining issues in order to resolve this as soon as possible.
I thank you in advance.