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Dell QuickSet McAfee Antivirus Issues


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#1 LionHart

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Posted 03 April 2005 - 10:06 AM

Problem Description: We have Dell Latitude D600 computers with XP. They came with a program called Quickset. This is a very strange piece of software that did not really do anything very obvious when it was run (just a sort of start menu). We no longer have it on the computers, so I cannot give you specifics. One day about 6 months ago, we discovered that the computers were running slowly and we could not access certain Web sites, Microsoft for instance, without locking up. None of our Malware detection prevention software AdAware, Spyblaster, Spybot, and others or McAfee antivirus software found anything. It took nearly a week of our time and Microsoft's time, which included doing complete system and registry dumps before and after hanging up on the Mircosoft Web site to track the problem down -- QuickSet. Quckset could not be deleted cleanly, but the Microsoft tech was pretty certain he had walked us through a complete removal. As soon as QuickSet was removed, the computers began working normally, so far as we could tell.

When we browsed the Net for entries related to Dell performance there were thousands of hits and many of them seemed to touch on QuickSet, though none seemed to have identified QuickSet as the problem. This is not surprising considering how difficult is was for us to isolate it. Microsoft was going to make an internal report and contact Dell. I tried get a response from Dell, but with no luck. All I could learn what that nobody at Dell really knew what the program was actually good for. Eventually, I was told that it was no longer being provided with Dell products, which may not be true.

A couple days ago, we attempted to remove the McAfee antivirus software to try a different type. We discovered that the registry remained full of McAfee references and every time we booted, we would get missing program warnings that would not go away. We used Vcom Fix-It Utilities to clean the registries and we were horrified to find nearly 1000 dead-end registry links (these are company computers). Fix-It cleaned most of them quickly; however, about 8 would not delete even though Fix-It tried to delete them. These were all related to McAfee and QuickSet. We used regedit to manually go after these entries. All but 5 deleted. The last 5 were: QuickSet, VirusScan Online, VSOCheckTask, McUpdate, and McAgent, which are in the Hkey Local MachineSoftware Microsoft Current Version Run. We can delete one of these; however, if we try to delete a second one, the file we just deleted re-appears right before our eyes. It would seem that there is serious issue connecting McAfee Antivirus and Dell QuickSet. Your thoughts would be greatly appreciated.

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#2 Ronniebebe

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Posted 03 April 2005 - 02:35 PM

Took this from Cloudeight forum.its worth reading.
For those who have not read original post: see original post.. http://tinyurl.com/5wwll Also, others are threatening those that speak out as well. See Ben Edelman's site for listing http://tinyurl.com/5wwll

And in response to plea by Herablist to do something about all this, please read and RESPOND via the web form provided, as a first step. See below:

Thundercloud & Eightball's Rant

Educating Corporate America

With all the lawsuits and cease and desist orders being thrown at the anti-spyware community by spyware and adware developers, we've come up with an idea that will hit the spyware/adware people right where it counts - the wallet. But, we cannot do it alone. We really need all of you to read this Rant (it's not that long) and help us; the two of us cannot change anything, but the thousands of you can.

Today, with your help, we are going to educate Dell Computer Corporation. We have used Dell desktops for the last 7 years. We've purchased many computers from Dell, including computers for our children, but we will never purchase another Dell as long as their advertising dollars are funneled to spyware and adware companies whose products clog millions of computers, some of them Dells'.

On Dell's Web site (in several locations including this one) http://tinyurl.com/5k7d2 they warn you about installing spyware. In fact, Dell says that a great percentage of its tech calls are spyware related. It would appear on the surface that Dell is committed to protecting your computer from spyware. But, Dell's public and private personas, however, seem to be vastly different. Please click here to read the rest of this 'Rant'. http://tinyurl.com/6ldpe

It takes more then just a few voices.. please send the above rant to as many friends and family, post on other forums, spread the word. Everyone keeps wanting someone to make a first step.. lets try this one.

Eightball
WWS




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