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Xp Laptop Not Starting.

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#1 Lure


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Posted 29 May 2008 - 03:56 AM

Hi, I'm new here and hoping for some help. Hopefully this is the correct place.

I think I may have accidently downloaded a virus which in turn gave my computer the blue screen of death and then completly shut off.

I turned my computer back on and the bios came up as usual but the screen then went blank with only the flashing line on the top left corner and no buttons worked except the power button which had immediate reaction.

I turned it back on again and tried F2, F8 and F12 to try and put in into safe mode but only F2 worked for the system set-up.

The only information I can give is that the error on the BSoD was an Internal Kernal error (wasn't able to see the code in time) and that I'm using a mid-range laptop with Windows XP.

I'm seriously stumped, I've tried safe-mode but my F8 key isn't responding, A boot-able virus checker but all the ones I have tried don't seem to come up and I really don't want to consider formatting.

Thanks in advance,
Gaz. :thumbsup:

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#2 quietman7


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Posted 29 May 2008 - 07:22 AM

If you cannot boot up in Normal or Safe mode, see "10 things you can do when Windows XP won't boot" and "What to Do When XP or 2000 Won't Boot".

You may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your machine.

"Resolving Boot Issues with a Boot Floppy Disk".
"How to obtain Windows XP Setup boot disks" and select the download that's appropriate for your Operating System. The Setup boot disks are available so that you can run the Setup program on computers that cannot use a bootable CD-ROM.

Another option is to create a Bootable CD:
Bootable CD FAQs
Bart's way to create bootable CD-Roms, Bart's Preinstalled Environment (BartPE)
Ultimate Boot CD
How to write a CD/DVD image or ISO
Creating A Windows XP Recovery Console CD Image

You can try doing a "Repair Install with Recovery Console". The Recovery Console is a Windows utility that provides a DOS-like command line from which you can run some repair programs. If you have a Microsoft Windows CD-ROM, you can get to the Recovery Console by booting from that CD and pressing any key when you told to 'Press any key to boot from CD'. At the 'Welcome to Setup' screen, press r for Repair.

"Langa Letter: XP's No-Reformat, Nondestructive Total-Rebuild Option"
"How to perform a Repair/Reinstall" (with screenshots)
"How to install and use the Windows XP Recovery Console"

If you don't have your XP CD you can download an ISO of the Recovery Console files:
Recovery Console ISO file
XP Recovery Console zip file

Burn it as an image to a disk to get a bootable CD which will startup the Recovery Console for troubleshooting and fixing purposes. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO.

You can start a new topic in the Hardware forum if you need assistance with this. We have advanced members here who can walk you through step by step.

Important Note: If this is a virus/Trojan related issue, you should know that some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action. Please read "When should I re-format? How should I reinstall?" and "Help: I Got Hacked. Now What Do I Do?".
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#3 Lure

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Posted 31 May 2008 - 01:27 AM

I've tried a boot-up virus scanner (Norton 360) but it never comes, I've tried a boot-up operating system but for some reason it says "Operating system not found" and I've tried to format my computer but after it comes up "Press any key to boot from CD" it says "Configuring system information" and then the screen goes blank.

Would it be suitable to try and buy a small and cheap hard-drive and replace it to see if it does anything?

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