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Updating Memory Problems


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21 replies to this topic

#1 angieInVA

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Posted 28 May 2008 - 10:47 PM

hi,

today when I updating/upgrading the memory on an old Gateway I got 3 beeps, which with this motherboard

http://support.gateway.com/s//MOTHERBD/INT...513793nv.shtml#

usually means memory failure. I have reseated the memory, even took the new memory out and then put
the old memory sticks back in and I still get the 3 beeps.

of course it's no longer under warranty and I have no idea what it could be.

when I powered it down, I unplugged it, open the case and used some canned air to clean it a little before
putting the memory in................any ideas?

thanks,

angie

Edited by garmanma, 13 June 2008 - 07:13 AM.


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#2 andrewp730

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Posted 29 May 2008 - 06:22 AM

Make sure that you inserted it all the way in. Did you try to prevent electrical discharge?

Edited by andrewp730, 29 May 2008 - 06:22 AM.


#3 angieInVA

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Posted 29 May 2008 - 09:08 AM

yes the appear to be in tight....and i'm not sure what you mean
by preventing electrical discharge.

#4 figgis41

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Posted 29 May 2008 - 01:36 PM

hi,,, andrew means did you ware an anti-static wristband or ground (earth) your self by holding the case lid or grabbing hold of a raidator for 20 seconds or so,,, you could have stactic elec in you and it could send a spike to your hardware.
Figgis,,,, LUFC

#5 angieInVA

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Posted 29 May 2008 - 05:39 PM

no I wasn't wearing a wristband or strap......but I remember having on rubber
soled shoes and touched the case frequently while I was working on it.

if this is the cause of my problem, now what do I do or should do?

#6 hamluis

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Posted 29 May 2008 - 05:45 PM

...and make sure there is no foreign matter in the DIMMs which might interfere with RAM function.

Louis

#7 angieInVA

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Posted 29 May 2008 - 06:38 PM

thanks Louis, everything appears ok, there doesn't doesn't look like there
is any foreign matter.

#8 bscr

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Posted 29 May 2008 - 06:57 PM

You can try resetting CMOS. You manual can explain how to do this for your specific motherboard. You can also see if there is a BIOS update available and apply it.

Also, try the sticks of memory one-by-one: see if it boots with just one, then go to two, etc.


bscr

#9 angieInVA

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Posted 29 May 2008 - 07:34 PM

bscr, on this motherboard I need something in each slot.

I will check on the CMOS and BIOS, not sure what I can do with the machine
not working, but I will check the manual an online.

thanks

#10 angieInVA

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Posted 29 May 2008 - 10:49 PM

I'm sorry to say bscr I can't find anything in the manual that came with
this computer about resetting the CMOS, but I did find that changing this
jeeper

http://support.gateway.com/s/MOTHERBD/INTE...251065118.shtml

from 1-2 to 2-3 with reset CMOS, but I can't find anything that looks like
this on the motherboard. grrrrrrrr.........

#11 angieInVA

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Posted 30 May 2008 - 08:13 AM

ok, I located the jumper and move it from the 1 and 2 position to the 2
and 3 position, but I'm still getting the dreaded 3 beeps

thanks for your help

#12 hamluis

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Posted 30 May 2008 - 09:03 AM

Just a note...you did move the jumper back after a few seconds, right :thumbsup:?

FWIW: An alternative to shorting the CMOS jumper...involves just removing the CMOS battery for a few seconds, CMOS Battery Replacement - http://www.liverepair.com/encyclopedia/art...cmosreplace.asp

BTW: Have you ever replaced the original battery?

Louis

#13 angieInVA

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Posted 30 May 2008 - 11:07 AM

no change when I remove the battery and replace it. no I have never
changed the battery. it's beginning to look like it's the motherboard.

thanks Louis

#14 hamluis

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Posted 30 May 2008 - 01:01 PM

I think I'd try replacing the CMOS battery...before I thought about the motherboard as a suspect.

And I would check the power supply before moving on to the MB.

Let's talk about the memory you put in...where did you get it and how did you know that it was the proper memory for that particular system?

Louis

Edited by hamluis, 30 May 2008 - 01:02 PM.


#15 angieInVA

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Posted 01 June 2008 - 10:38 PM

just an update Louis and everyone else.

I wasn't able to find a CMOS battery locally so I'm going to look online.
I'm not sure how to check the power supply without replacing it.

the memory I needed for this computer wasn't available via Gateway,
but they recommended this place......

http://www.skyline-eng.com/index.cfm?fusea...FTOKEN=49447365

I did talk to them before I bought the memory.

thank you




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