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Hi! I Need Help Please


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2 replies to this topic

#1 Ale0185

Ale0185

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Posted 28 May 2008 - 07:04 PM

:thumbsup:
Hi!
iīm from Costa Rica
i really need help with my computers, both are full of trojans
and i really donīt how to fix it

Buh :flowers:

my problem is that the computer runs too slow...
donīt let me see some archives

my antivirus said that i have trojans but dont let me delete them and donīt show me where they are
when i was trying to find the archives, some of them apeared hidden,
i "copypaste" one name of the 15 archives i found in google, and it bring me in to this page

please i really appreciate an answer...iīm desperate cause i really donīt know how to make work this thing

some of the archive names are:

LXCGINST
lxcgunst
lxcgfire

thanks, bye

Edited by Ale0185, 28 May 2008 - 07:16 PM.


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#2 boopme

boopme

    To Insanity and Beyond


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Posted 28 May 2008 - 10:29 PM

Is this PC running XP ??
Start with this scan

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 TMacK

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Posted 30 May 2008 - 01:26 AM

Hi Ale0185,

I see you have an open HJT log posted in the HijackThis Logs and Malware Removal forum.
You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

I'm closing this topic until you are cleared by the HJT Team.
If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.

If you have any questions, don't hesitate to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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