Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Very Bad Virus/malware, Adware Infection Please Help!


  • Please log in to reply
19 replies to this topic

#1 amenazaomar

amenazaomar

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:25 PM

Posted 28 May 2008 - 01:40 PM

hello everybody, im fairly new to this forum, and ive been searhing through the threads, and i've found some cases like mine but not as bad,,, well heres the deal..
i originally got infected through a download, it turned my screen blue with the warning in the middle like many other people here..., the difference in mine is that it also disabled my task manager,, my icons and start menu disapear after like 5 seconds, now, if i hurry in those 5 seconds i was able to open certain progams. i tried system restore, but my restore points were erased, and virus was creating its own restore points, by some advice on google, i disabled the system restore in safe mode, i also downloaded a couple of virus software progams like, spy hunter, soy doctor, vundofix, vundobegone. safe mode works to a certain extent, i can run tskmgr and thats about it!! i ran those prgrams in safe mode, and found a lot of infections, the only option i had was to go in regedit and manually delete all of the infections the software listed wich took me about 2 days and i think i only made things worse.... so now, when i start my pc i get an error that says windows cannot load users profile but has logged you in as a default.. so now, my desktop still dissapears, i still cant access tskmgr, and now there is now way for me to connect to the internet...

so now my situation is this;

i disabled system restore
my user profile cannot be loaded
i cannot download anything, bcuz cannot connect to internet
i can only do scans with software already installed, but scan only, not repair since i was only using free scan
i can access tskmgr in safe mode, and in normal mode under guest acct
i have the trend micro anti virus software that i purchased bu doesnt seem to work
the only way i can post my log is to type in by hand on another pc wich will be very time consuming, in wich case i dont mind doing if it will get my problem solved,,
i dont have my windows os disk either or any restore disks

pleaseeeeeeeee heeellllpppppppp

thanx in advace,,,,
oh yeah
i have windows xp home..

Edited by amenazaomar, 28 May 2008 - 01:43 PM.


BC AdBot (Login to Remove)

 


#2 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 28 May 2008 - 02:07 PM

Hi,

1. You say: "i can only do scans with software already installed", so you can't install any software anymore?

2. Go to Kaspersky Online Scanner.
Klick at the button Accept.
This scanner is only compatible with Internet Explorer 6 and higher !!
It could be you must click at a yellow beam to activate ActiveX files that Kaspersky needs to run and download. Accept this.
  • The program will now start downloading the latest definition files. After this you need to click Next.
  • Than click Scan Settings.
    Beneath the text Scan using the following antivirus database: you need to choose the second option: extended - protect your .....
    Beneath the text Scan options: you need to check the following boxes: Scan Archives .... and Scan Mail Bases ....
  • Than click OK.
  • Now start the scan by clicking the text My Computer.
    Posted Image
    Note that this scan may take a while.
  • When the scan is finished, you'll get the option to save the scan report.
    Click at the button Save Report As. Save the report at your Desktop with the name kavscan.txt
Post this report in you next reply.

Greetings,
Superbird

#3 amenazaomar

amenazaomar
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  

Posted 28 May 2008 - 02:16 PM

hey, thanx for reppliyng super bird////
what i was trying to say is that i cant download anymore software,
because i cannot connect to the internet..
and the only 40 bucks i had, i used to buy trend micro anti virus, as was suggested by geeksquad.. and it doesnt seem to be able to perform a scan!!!

maybe if someone can tell me what to look for that cannot let me connect maybe in registry files or something like that... once i am able to connect it will be a whole different ball game///

#4 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 28 May 2008 - 02:22 PM

Hi,

Which security programs do you have? Do you have Spybot S&D and/or Ad-Aware, and a virusscanner?
If you have, scan with them, and post the logs in your next reply. :thumbsup:

Edited by superbird, 28 May 2008 - 02:22 PM.


#5 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:07:25 PM

Posted 28 May 2008 - 03:07 PM

hey, thanx for reppliyng super bird////
what i was trying to say is that i cant download anymore software,
because i cannot connect to the internet..
and the only 40 bucks i had, i used to buy trend micro anti virus, as was suggested by geeksquad.. and it doesnt seem to be able to perform a scan!!!

maybe if someone can tell me what to look for that cannot let me connect maybe in registry files or something like that... once i am able to connect it will be a whole different ball game///


you do not mention what antivirus program you already HAVE on board as to have more than ONE installed WILL cause problems

can you show us the link you found about disabling system restore with this

as it is far better to have an infected restore point that you can resort to if necessary than to have none at all

can you please LIST ALL the protection programs you have installed so we can get a better picture of what IS on there and what maybe can come off?you may even have clashes that can cause the comp to refuse to obey you



of interest do you have your computer cd with licence key available ?

#6 amenazaomar

amenazaomar
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  

Posted 28 May 2008 - 04:10 PM

ruby1, i was actually waiting to reply until i was able to get the log file on here too.. didnt want to over reply,
but the software that i have are; and quote, i only have trial download so i can only run scans, not repair...except for trend micro antivirus, for this i do have full version.
i have
pc tools- spyware doctor
spyhunter 2.7
spysweeper 2007, so this is outdated
trend micro anitvirus plus antispyware 2008
vundufix.exe
virtumundobegone.exe
uniblue registry booster

i will try to post a log file asap.. it will take a while because my only access to the internet outside of work is my cellphone. so i will do my best...
oh yeah here the one of the many other links that states to disable system restore to completely remove virus http://www.pchell.com/virus/systemrestore.shtml


thanx again for your effort to help guys!!!!

#7 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 28 May 2008 - 04:25 PM

this is a tidler 'stand alone ' scanner
stinger
http://vil.nai.com/vil/Stinger/

its exe is

http://download.nai.com/products/mcafee-avert/stng399.exe
it needs NO updating ;
I suggest, from 'bitter experience' with an infected comp I ran it on , if you do run it you empty your temp internet files folder first ...

I neglected to do this and watched as MY temp internet files folder just got swallowed up BY an infection regenerating itsdelf endlessly IN that folder

it is a small program that packs a big punch :thumbsup:

ther are other programs to suggest but if you have limited internet access this is a wee tool to try

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:07:25 PM

Posted 28 May 2008 - 07:56 PM

Hello,I may have missed it,but is this an XP computer?
Also you will need access to another PC to download some software to disk (CD) and then install it to the infected PC. Is this a possibility?

Edited by boopme, 28 May 2008 - 07:57 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 amenazaomar

amenazaomar
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 29 May 2008 - 08:53 AM

sorry for the late reply guys, but its really hard to reply over the cell phone, but anyways, yes i have an xp. and i really dont have the option of burning anything, as my only access to internet is work, which has no burner, and my cell...
is there any solution you guys can give me, that doesnt require any downloading?
anything i can do with what i have now?
oh, and just to throw it in here to, i forgot to mention i also have spyzooka on it,,,

#10 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:07:25 PM

Posted 29 May 2008 - 09:29 AM

is this the program you mean?

http://www.spyzooka.com/

I have A suggestion for you? if you have a USB port at work? do you have a flash pen or simliar ? if you can can download the small exe for stinger onto IT and then load that onto the messed up computer ? however you will need to be aware of transfering any infection on to the USB pen while it is in the infected comp

#11 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 29 May 2008 - 10:04 AM

Hi,

Try this if it's not working:

Restart your computer in Safe Mode. You find a tutorial here: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Try to do the scan again.

Does this work?

#12 amenazaomar

amenazaomar
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:07:25 PM

Posted 29 May 2008 - 10:10 AM

wow! thanx ruby, i didnt think of that,, the computer at work does have a usb port..
i actually dont have a flashpen, but i do have a couple of memory cards,as well as an mp3 player,, do you think i can save that exe file and load it on my system from the memory card or mp3 player... or this not posible.. if it is possible. i can do that right now!! but where do i find the small exe for stinger??

#13 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:01:25 AM

Posted 29 May 2008 - 10:58 AM

wow! thanx ruby, i didnt think of that,, the computer at work does have a usb port..
i actually dont have a flashpen, but i do have a couple of memory cards,as well as an mp3 player,, do you think i can save that exe file and load it on my system from the memory card or mp3 player... or this not posible.. if it is possible. i can do that right now!! but where do i find the small exe for stinger??



here



http://download.nai.com/products/mcafee-avert/stng399.exe

from


http://vil.nai.com/vil/Stinger/

#14 amenazaomar

amenazaomar
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  

Posted 29 May 2008 - 02:00 PM

alright guys heres the deal,, i managed to get the small exe for stinger file on my device, but the computer, does not seem to detect anything plugged in to the usb ports...now, i did run another scan with the spyzooka, and the only thing it detected was grokster spyware on my pc,, im sure there is more than that but this specific software only detects grokster software registry\magnet


still need help.... thanx!!!

#15 Guest_superbird_*

Guest_superbird_*

  • Guests
  • OFFLINE
  •  

Posted 29 May 2008 - 02:04 PM

Perform the next steps by using a USB stick too.:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Could you do this?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users