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Windows Restarting After Splash Screen


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3 replies to this topic

#1 Equal

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Posted 28 May 2008 - 10:49 AM

Hi,

I have a serious problem, my Windows keeps restarting after the splash screen. It started after I ran Virtomundobegone. Also I'm unable to boot in safe mode cause my keyboard won't work on the selection screen. (Last working configuration, Safe mode, safe mode with networking, etc)

Any suggestions?

Thanks,
Equal.

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#2 StandardsDT

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Posted 28 May 2008 - 12:11 PM

Hi,

I have a serious problem, my Windows keeps restarting after the splash screen. It started after I ran Virtomundobegone. Also I'm unable to boot in safe mode cause my keyboard won't work on the selection screen. (Last working configuration, Safe mode, safe mode with networking, etc)

Any suggestions?

Thanks,
Equal.


Equal,

Please try to find a keyboard to hook up to your computer so you can try to boot into Safe Mode. If you cannot then unfortunately I believe your out of luck. I experienced the same thing a few years ago except with SP2. It corrupted some files and did not install properly. My only option was to reinstall Windows. However if you have a standard XP Disc and not an OEM Restore disc then try booting the disc and choosing the repair utility. That should fix it, providing that it is not a Restore Disc.

Edited by StandardsDT, 28 May 2008 - 12:14 PM.


#3 usasma

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Posted 28 May 2008 - 07:30 PM

Since you get to the Splash Screen, you're at the point in the boot process where NTOSKRNL.EXE is loading. The NTOSKRNL.EXE stage of the boot process starts as soon as the NTLDR stage is finished.

Basically, it starts the kernel level stuff, then starts some drivers, then starts the first user level stuff
This will cause a crash either due to a corrupted driver or a corrupt registry hive.

Since the keyboard actually freezes before this step (since the selections for Safe Mode occur while NTLDR is still in process) - this indicates either a bad/corrupt driver or a problem with the System registry hive.

Does the keyboard work to get into the BIOS? Are you able to access the Safe Mode menu by pressing F8 (even if it does freeze there)?
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#4 syunichi

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Posted 28 May 2008 - 07:47 PM

In my case earlier today, my AV deleted an infected winlogon.exe file. Resulted in looping startup that cannot be boot up to safe mode and and fail to repair with bootcfg command during installation startup. Just a thought. :thumbsup:
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