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I Am Infected...what Do I Do?


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#1 hojack13

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Posted 27 May 2008 - 05:46 PM

My pc, using winXP, has a blue backround screen with yellow writing in the middle of the screen that says "warning:spyware threat has been detected on your PC. Your computer has several fatal errors due to spyware activity. It is strongly reccomended that you download and install to close all security vulnerabilities. antispyware software helps...click here to scan your pc for spyware."

windows also pops up a message about a "critical error" also talking about spyware infections.

this pc is fairly old but still in good shape. I cannot connect to the internet with the pc so i have to download everything from my pc with vista and transfer via cd or thumb drive. Please help!!!

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#2 hojack13

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Posted 27 May 2008 - 06:12 PM

Now I can get online but only thru some link that was put on the desktop to a porn site. once i open that link it will allow me to go anywhere. i am trying adaware and cyberdefender to check for infection. i am also running adaware scan on this pc. it continues to find 5000 infected files, tries to clear them, ask for another scan based on the high number of infections, then finds another 5000. is this the default for the adaware scan or should this find 5000 new files? i will post again once the scan is complete on the xp pc.

#3 boopme

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Posted 27 May 2008 - 11:10 PM

Hello and welcome,please run this scan,thanks

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 hojack13

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Posted 28 May 2008 - 01:56 PM

In the middle of the update, the pc went to the blue screen of death...it says
"stop: c000021a fatal system error. the windows subsystem process terminated unexpectedly with a status of 0x c0000005 (0x7c9106c3 0x0115f28c). the system has been shut down. Beginning dump of physical memory. Physical memory dump complete. contact your system admin or tech support group for further assistance."

upon seeing this, i restarted the pc. the pc came up with the same error described above after loading the desktop. i tried to download the files on my good pc and transfer them to the one in question. this prompted the same error message "critical error" above. its as if the pc knows that we are trying to fix it and continues to give the blue screen of death. I had to reboot the pc several times to get it to a point where the scan would run. I will post the results in my next post.

#5 hojack13

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Posted 28 May 2008 - 03:56 PM

I ended up running the scan several times which helped tremendously. Here is the log information that you requested. Thanks for all of your help thus far.

Malwarebytes' Anti-Malware 1.12
Database version: 794

Scan type: Quick Scan
Objects scanned: 49663
Time elapsed: 6 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Unloaded module successfully.
C:\WINDOWS\system32\WLCtrl32.dll (Trojan.Agent) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\winctrl32 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\WLCtrl32.dll (Trojan.Agent) -> Delete on reboot.

#6 boopme

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Posted 28 May 2008 - 04:00 PM

Good, you need to reboot if you haven't already. How is the PC now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 hojack13

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Posted 28 May 2008 - 07:22 PM

It's decent but i had to upgrade the IE to version 7 and it still craps out every other time. Windows also struggles to come up and I get the normal blue screen of death after rebooting every other time. I fear that there may still be some files somewhere...I saw the "trojan.agent" file that the malware program could not delete. I believe it was in the log I sent. I am online now using this pc so it is 90% better than it was thanks to you. If there is something else that I can do, I am open to suggestions. Thanks again.

#8 boopme

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Posted 28 May 2008 - 08:46 PM

Good you can run Mbam again as the need to reboot may have passed something. Post the new log.
Follow that with...


Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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