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Computer Restarts, Has Serious Errors


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#1 erik07112

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Posted 27 May 2008 - 12:17 PM

hi guys and gals,

I recently built a computer for a friend with a tigerdirect barebones kit. Intel duo core 2.24 ghz, 2gb ram, biostar motherboard, ati radeon 2400 hd video card. Sound card and ethernet are on board. I intalled win xp home on it flawlessly. I have updated the computer all the way to SP3. When ever you use mozilla fire fox or mozilla thunderbird, sometime within you using these programs the screen will go black and the computer will restart. Windows doens't boot up and check for errors it literally just restarts and loads windows again. Sometimes you will get an error saying "firefox has a serious error" Does anybody know what is going on with this comp?

thanks for your time

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#2 garmanma

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Posted 27 May 2008 - 01:44 PM

Check the Event Viewer for errors
http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
http://ask-leo.com/what_is_the_event_viewe...uld_i_care.html

If it's only when you use Firefox and Thunderbird, I would remove them both and then reinstall them. Download them to the Desktop, then go into safemode to install. That way you're sure nothing is running in the backround to botch the installation
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#3 usasma

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Posted 27 May 2008 - 03:45 PM

If garmanma's advice doesn't fix the problem, I'd suggest:

Reinstalling your ethernet drivers (to rule out corruption)
Trying another ethernet card (they're fairly cheap (about $15 US)) I keep one on hand for just this scenario.
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#4 Adamsappleone

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Posted 28 May 2008 - 03:26 AM

I would check your video card, make sure it's fully seated, check the drivers, you might want to try an older driver.
To completely rule out that it's the video card, try another vid card (brand) if you have one or try the onboard video if available.

Hope this helps;

Don

Edited by Adamsappleone, 28 May 2008 - 03:31 AM.

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#5 erik07112

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Posted 28 May 2008 - 02:58 PM

I copied the information given when this error occurs. This is way over my head but maybe somebody else will know what it means....
error code

BCCode : 1000000a BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000001
BCP4 : 805226E8 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

#6 hamluis

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Posted 28 May 2008 - 03:11 PM

Info on your error: http://msdn.microsoft.com/en-gb/library/ms793589.aspx

Difficult to troubleshoot (of course) :thumbsup:.

Louis




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