may I suggest you run these two scans to see if there is anything nasty on the computer?Superantispyware; guide on how to install and run
If you have not already got a Downloads folder , I suggest you create a new folder in My Documents, and name it Downloads ; Installing superantispyware
Superantispyware is found here http://www.superantispyware.com/index.html
Download to the Downloads folder the free exe to superantispyware from herehttp://www.superantispyware.com/downloadfi...ANTISPYWAREFREE
you install superantispyware by clicking on the icon in the downloads folder ;
it will launch the installation process;
follow the instructions and I suggest you ask for a default installation ;
ensure it creates a desktop icon for you ;
once the program has been installed it should ask you if you wish to update the program ; say YES
if it does not ask you , you need TO fully update the definitions by opening the program and find the ‘check for updates ‘tab in the bottom left of the menus you see; click on it and it will do the update for you ;
I suggest you ask it to check for updates again once the first update is complete just to be sure
please then reboot your computer ; it is preferable to run the scan in your computers safe mode;
please open this program from the desktop icon
please run the scan while you are OFF line and do not have the computer doing any other work while the scan runs
go to the preferences tab on the right
on the General tab I suggest you disable the scan on start up
on the Hijack protection tab I suggest you tick BOTH items; this enables the program to give you a Hijack home page alert if your home page gets changes ; if you DO get a home page hijack, when you boot up the computer superantispyware will open and tell you the home page has changed and will ask you if this is a legitimate change;
in statistics/logs- go to the bottom and you will see two boxes asking about keeping a log of scanning results and saving empty logs?
Tick both of them
Then go back to the main screen and see the tab that says scan your computer? Do you see that ?
Click on it
A screen will open ;on the left hand side ensure your FIXED drive ( most probably the C drive) is ticked;
Also tick in there any other section that is used and attached .
On the right had side you see three scanning options?; please click the Complete scan option
OK; you are now set to scan
Please then click on the ‘next’ tab and let the scan run please run the scan while you are OFF line and do not have the computer doing any other work while the scan runs
From my experience running this program the complete full scan CAN take many hours to run depending on how much is on your computer so be patient and let it run; maybe go for a cuppa or watch a favourite program while this one runs
Once the scan IS complete you will be presented with a box telling you what the scan has found ( if anything); if harmful objects have been found click on the OK button ; on the next screen all the harmful objects should have a check mark beside them, ; click ‘next’
A notification should appear that
‘quarantine and removal is complete’
and then the Finish button to get returned to the main menu
If you have run the scan in computers safe mode you will need to reboot to computer normal mode
If you have run in computer’s normal mode I suggest you reboot to enable the ‘fix’ the program has performed to consolidate
You then need to retrieve the scan result
Open the program and return to the statistics /logs section ; locate the most recent log ; left mouse click on it to highlight it and click the ‘view log’ tab
The log should appear in maybe note pad ; you need to copy and paste that log for examination
Once you have posted the log please close the superantispyware program
you need to be ON line to start this process and please run the scan in computer’s NORMAL mode http://www.besttechie.net/tools/mbam-setup.exe
alternate download link 1 http://malwarebytes.gt500.org/mbam-setup.exe
alternate download link
suggest; download the exe to your downloads folder so you know where to find it;
create from that folder a shortcut to your desktop
Double-click on the to install the application.
The installation is relatively straight forward; just follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
The Program will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, you may manually download them from
On the main interface you will see different tabs at the top of the program?
Select each to see what they ask of you and what they each represent;
When you are ready to scan you will be asked to select the drives you wish to scan? The program should recognise ALL your drives ; if it does not I suggest you select all drives
You will be asked to select either a quick scan or a full computer scan my recommendation is to do a full scan so your search does not miss anything
Click the start button and let the scan run; it will show you how it is progressing, what section it is on and the elapsed time I ran a full trial scan on my relatively empty XP for a ‘sampling ‘ ;your scan may take about an hour or so to run;
When the scan is complete a message box will say "The scan completed successfully. Click on 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
On the Main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Ensure everything is checked,
click Remove Selected.
When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
The log should be saved automatically and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.
Note: please be aware ;
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
let us know how those two scans go and post the two reports for examination