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Antispy Storm Problem


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#1 debbiedodo

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Posted 27 May 2008 - 02:20 AM

After randomly surfing the web the other day my computer background changed with a note on it informing me that I had spyware on my computer. A little caution sign on the bottom right hand task bar appeared as well, telling me to get rid of it I had to "click here". A fake windows security window as well as another would also come up, but anytime I clicked on any of those they would bring up a website to BUY anti spyware software (either SpyMaxx or Anti Spy Storm).

I searched online for others who had the same problem and was fortunate enough to find some help on yahoo answers.

http://answers.yahoo.com/question/index?qi...04141039AAgxgYW

I went through some of the steps a Dell employee gave and the downloads have managed to stop the constant pop ups of "warnings" and the desktop background returned to normal, however I know that all the problems are not completely gone and if anyone knows what else I can do to remove it completely would be VERY much appreciated.

My computer runs in windows xp. I downloaded Spybot Search & Destroy and SUPER Anti Spyware. I also have run a bought anti spyware program called SpySubtract and have Norton. A lot of the problems are coming from a website I've never been too called Coolwebsearch. Please help!

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#2 quietman7

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Posted 27 May 2008 - 12:04 PM

You should never following specific instructions provided to someone else. Those instructions were given to help fix that particular member's problems, NOT YOURS. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. It's best that you tell us what specific issues YOU are having rather than point to someone else.

Those instructions included using ComboFix which you should not be using unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 debbiedodo

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Posted 27 May 2008 - 10:28 PM

Thanks. I think the Malware helped out a lot. I really appreciate it!

#4 quietman7

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Posted 28 May 2008 - 08:16 AM

You're welcome debbiedodo.

Can you post the log scan results from MBAM so I can see what was removed and if the removal was successful?
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#5 debbiedodo

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Posted 29 May 2008 - 08:22 AM

Malwarebytes' Anti-Malware 1.12
Database version: 793

Scan type: Quick Scan
Objects scanned: 36772
Time elapsed: 4 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 quietman7

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Posted 29 May 2008 - 08:26 AM

Looks good.

How is your computer running now? Any more reports/signs of infection?
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#7 debbiedodo

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Posted 29 May 2008 - 08:26 AM

This is a log post from after I ran it a few times. The first time it did remove quite a bit of stuff, but I hadn't seen your post yet. So this is from one I ran this morning. Thanks again. I really like this software.

#8 quietman7

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Posted 29 May 2008 - 09:30 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Edited by quietman7, 29 May 2008 - 09:31 AM.

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#9 debbiedodo

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Posted 30 May 2008 - 11:39 AM

Thank you again.

I created the new restore point and did disk cleanup. You've been a great deal of help. My computer has been running normal again which is a great relief. Thank you!

#10 quietman7

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Posted 30 May 2008 - 03:03 PM

You're welcome.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1 & Part 2".
"IE Recommended Minimal Security Settings".
"How to Set Security Options in the Firefox Browser".
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