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What Do I Do


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#1 camaro911

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Posted 26 May 2008 - 10:19 PM

hello everyone, i am new to the forum game but i really need some help. my buddy some how got a nasty virus or spyware malware whatever you call it. well anyways it has changed his back ground to blue screen saying warning detected spyware infected on computer or something. well i have ran almost every scanning program in every which way. which has done some good got rid of a lot of junk. but everything i do there is always something new and the background is still the same. so i guess i am asking if you need the hijack logs to even know what i am talking about but i can post them if needed. but i need to know what i need to do in order to get some help from yall. Thanks

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#2 Budapest

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Posted 26 May 2008 - 10:25 PM

Try the following fix:

How to remove the Smitfraud / Generic Zlob / Quicknavigate / Virtual Maid
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 camaro911

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Posted 26 May 2008 - 10:30 PM

i have tryed that and it comes up with nothing. another problem is webhancer i think one of the spyware removers found something about that and deleted it before i read it can mess up the internet. so i cant connect on that computer but i can ping yahoo without loss. and a program called spools.exe is always open in process exploer, the third party one you can download. task manager has been locked out by this thing.

#4 camaro911

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Posted 26 May 2008 - 10:51 PM

ok i am srry i miss read smitfraud, anyways i tried to open yesterday in safemode but nothing would come up or open. well after scanning for spyware all day i just tried to open it in safemode and it worked tho it did say i didnt have regedit installed but i have the log for that if it helps

#5 Budapest

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Posted 26 May 2008 - 10:55 PM

Did you run the Smitfraud fix? If you cannot access the internet on the infected machine, download it from another machine and transfer it across on CD or a pen drive.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 quietman7

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Posted 27 May 2008 - 02:36 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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