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Bluescreen Problem


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3 replies to this topic

#1 coldwinterhotsummer

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Posted 26 May 2008 - 11:32 AM

I got my new computer last week (5/18/08) and so far I have gotten 5 bluescreens so far...this is really starting to frustrate me. Here are the info for each bluescreen.

1. 5/19/08
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini051908-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 100000b8
BCP1: FFFFFA800940ABB0
BCP2: FFFFFA8008C77BB0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 9472d160-f399-4478-a9fa-3251ceb3ba07

2. 5/21/08
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini052108-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 100000b8
BCP1: FFFFFA8006023480
BCP2: FFFFFA60005F5D40
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 4f12f2fb-7e5d-45c1-b3d5-d740b4b670da

3. 5/22/08

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini052208-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFFA80072F6F20
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 0a9f1fcb-f814-4558-b574-dd7a7b6281a6

4. 5/23/08

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini052308-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 100000b8
BCP1: FFFFFA600196CD40
BCP2: FFFFFA80060D9BB0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

5. 5/26/08

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini052608-01.dmp
sysdata.xml
Version.txt


Extra information about the problem
BCCode: 100000b8
BCP1: FFFFFA8009533BB0
BCP2: FFFFFA60005F5D40
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Please help me. Thanks.

Edited by coldwinterhotsummer, 26 May 2008 - 11:34 AM.


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#2 ruby1

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Posted 26 May 2008 - 12:00 PM

you say this is a new vista computer? bought from a local store?

may one ask what anitvirus program came with it and have you attempted to add another?

what if anything have you so far done with it including adding protection programs?

as it is assumedly under warranty(?) and you have done nowt to invalidate that warranty (?)the most sensible action surely is to return it to the store for them to sort it UNDER warranty???

#3 coldwinterhotsummer

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Posted 26 May 2008 - 12:10 PM

It came with Norton Internet Security and Windows Defender. I have not install any other protection programs.

Yes, I can probably return to the store but that will cost me some money.

Edited by coldwinterhotsummer, 26 May 2008 - 12:10 PM.


#4 ruby1

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Posted 26 May 2008 - 12:31 PM

It came with Norton Internet Security and Windows Defender. I have not install any other protection programs.

Yes, I can probably return to the store but that will cost me some money.

not sure why, as it is under warranty ...............and a sort- out OF teething problems is surely one of the reasons why a warranty exists?




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