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Yahoo Messenger Crashes After Login


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2 replies to this topic

#1 michyjay

michyjay

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Posted 24 May 2008 - 06:01 PM

Hello.. I've had this problem for a while now. I've uninstalled cleared the directory and reinstalled fresh and updated. Works fine for a short period of time (couple of hours max) and then disconnects and won't reconnect. I'm stuck for ideas on whats wrong with it, I googled it and saw others had same problem, hence my visit to you. I am hoping someone can help. I've taken the liberty of downloading Hijack this and scanning (only) I'm attaching the log for anyone interested to take a peek at. I'd appreciate any help. In anticipation.. thank you
Jan
PS. I've followed instructions and I hope I did them correctly. Apologies for not posting in the correct way. I hope I've done it right this time.
Many thanks
Jan

Deckard's System Scanner v20071014.68
Run by Owner on 2008-05-24 23:39:59
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
81: 2008-05-24 22:40:06 UTC - RP204 - Deckard's System Scanner Restore Point
80: 2008-05-24 18:09:01 UTC - RP203 - System Checkpoint
79: 2008-05-23 17:15:33 UTC - RP202 - System Checkpoint
78: 2008-05-22 16:49:59 UTC - RP201 - System Checkpoint
77: 2008-05-21 15:39:26 UTC - RP200 - System Checkpoint


-- First Restore Point --
1: 2008-03-04 11:15:59 UTC - RP124 - Software Distribution Service 3.0


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Owner.exe) -----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:43:06, on 24/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\avsys\ScanningProcess.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Canon\Memory Card Utility\iP6210D\PDUiP6210DMon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe
C:\Program Files\ADAWARE\NoAdware5.0\NoAdware5.exe
C:\Program Files\ADAWARE\NoAdware5.0\NoAdware5.exe
C:\Documents and Settings\Owner\Desktop\dss.exe
C:\PROGRA~1\HIJACK~1\Owner.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PDUiP6210DMon] C:\Program Files\Canon\Memory Card Utility\iP6210D\PDUiP6210DMon.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab2.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory.messenger.msn.com/AppD...ap/PhtPkMSN.cab
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 6445 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

All drivers whitelisted.


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 RichVideo (Cyberlink RichVideo Service(CRVS)) - "c:\program files\cyberlink\shared files\richvideo.exe" <Not Verified; ; RichVideo Module>

S3 NBService - c:\program files\nero\nero 7\nero backitup\nbservice.exe


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Multimedia Video Controller
Device ID: PCI\VEN_109E&DEV_036E&SUBSYS_00041461&REV_11\3&61AAA01&0&68
Manufacturer:
Name: Multimedia Video Controller
PNP Device ID: PCI\VEN_109E&DEV_036E&SUBSYS_00041461&REV_11\3&61AAA01&0&68
Service:

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Multimedia Controller
Device ID: PCI\VEN_109E&DEV_0878&SUBSYS_00041461&REV_11\3&61AAA01&0&69
Manufacturer:
Name: Multimedia Controller
PNP Device ID: PCI\VEN_109E&DEV_0878&SUBSYS_00041461&REV_11\3&61AAA01&0&69
Service:


-- Files created between 2008-04-24 and 2008-05-24 -----------------------------

2008-05-24 23:16:46 0 d-------- C:\Program Files\ADAWARE
2008-05-24 19:53:43 0 d-------- C:\Documents and Settings\All Users\Application Data\Tarma Installer
2008-05-24 15:18:43 0 d-------- C:\Program Files\Yahoo!
2008-05-24 15:16:48 0 d-------- C:\Program Files\Yahoo
2008-05-17 12:15:39 0 d-------- C:\WINDOWS\Sun
2008-05-17 12:15:39 0 d-------- C:\Documents and Settings\Owner\Application Data\Sun


-- Find3M Report ---------------------------------------------------------------

2008-05-24 23:15:10 0 d-------- C:\Program Files\lg_fwupdate
2008-05-24 19:48:06 0 d-------- C:\Program Files\YTunnel
2008-05-24 13:27:56 0 d-------- C:\Documents and Settings\Owner\Application Data\LimeWire
2008-05-13 22:40:24 64352 --a------ C:\Documents and Settings\Owner\Application Data\GDIPFONTCACHEV1.DAT
2008-05-11 09:47:27 0 d-------- C:\Program Files\Java
2008-05-11 09:39:44 4212 ---h----- C:\WINDOWS\system32\zllictbl.dat
2008-05-04 22:24:57 0 d-------- C:\Documents and Settings\Owner\Application Data\Adobe
2008-04-07 18:51:25 0 d-------- C:\Program Files\Limewire
2008-04-07 18:49:22 0 d-------- C:\Program Files\Common Files
2008-04-07 18:49:22 0 d-------- C:\Program Files\Common Files\Java
2008-03-24 08:41:45 0 d-------- C:\Program Files\IKEA
2008-03-24 07:56:49 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NeroFilterCheck"="C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe" [01/03/2007 16:57]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [23/11/2006 16:10]
"LanguageShortcut"="C:\Program Files\CyberLink\PowerDVD\Language\Language.exe" [05/12/2006 23:55]
"LGODDFU"="C:\Program Files\lg_fwupdate\fwupdate.exe" [14/11/2007 12:51]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [04/10/2007 18:14]
"nwiz"="nwiz.exe" [04/10/2007 18:14 C:\WINDOWS\system32\nwiz.exe]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [04/10/2007 18:14]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [10/10/2007 20:51]
"EPSON Stylus Photo RX420 Series"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.exe" [09/04/2004 04:00]
"Cmaudio"="cmicnfg.cpl" []
"PDUiP6210DMon"="C:\Program Files\Canon\Memory Card Utility\iP6210D\PDUiP6210DMon.exe" [06/05/2005 20:28]
"BluetoothAuthenticationAgent"="bthprops.cpl" [04/08/2004 01:56 C:\WINDOWS\system32\bthprops.cpl]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe" [14/12/2007 03:42]
"ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [13/03/2008 23:11]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTFMON.EXE"="C:\WINDOWS\system32\ctfmon.exe" [04/08/2004 01:56]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [13/02/2001 02:01:04]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vds]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs BthServ


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{4db21e1a-c277-11dc-ae32-000c6e10373f}]
AutoRun\command- K:\LaunchU3.exe

*Newly Created Service* - MCHINJDRV

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
"C:\Program Files\Common Files\LightScribe\LSRunOnce.exe"



-- End of Deckard's System Scanner: finished at 2008-05-24 23:44:45 ------------

Attached Files


Edited by SifuMike, 04 June 2008 - 11:28 PM.


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#2 Buckeye_Sam

Buckeye_Sam

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Posted 24 June 2008 - 06:40 AM

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. :thumbsup:
I apologize for the delay getting to your log, the helpers here are very busy.

If you still need help, please post a fresh Hijackthis log, in this thread, so I can help you with your malware problems.
If you have resolved this issue please let us know.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 Buckeye_Sam

Buckeye_Sam

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Posted 06 July 2008 - 09:36 AM

As there has been no response, this thread will now be closed.

If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this thread in your request.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================




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