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"program Not Responding"


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5 replies to this topic

#1 pinegum

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Posted 24 May 2008 - 02:08 PM

I'm using Windows XP Home edition with plenty of power and resources.

I recently installed the new Norton 360 2.0 and since then when I go to shut down the computer like I always have, after a few seconds, a window comes up, "Program not responding", "End program ccSvcHst". I hit the "End Now" button and sometimes it works the first time, sometimes I have to do it twice. I have also recently installed "Startup Inspector" to help manage things on start-up. I really don't think the "Startup Inspector" program is the problem, but just wanted you to know what I've done recently.

Any help is appreciated.

Kyle

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#2 hamluis

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Posted 24 May 2008 - 03:11 PM

It's a problem caused by the Symantec software. Ignore the ads, read the info pertaining to said file.

http://www.instant-registry-fixes.org/how-...stexe-problems/

If it were me (I used Symantec products for about 5 years), I would either update...or simply disable that particular .exe if it is not essential. I would use a tool like Startup Inspector or Autoruns to see if I could disable it at startup, failing a place to disable it in the Norton 360 configuration.

I might also do a search at the Symantec forums and see if there are suggestions there.

Louis

#3 usasma

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Posted 24 May 2008 - 03:27 PM

CCSVCHOST is the Symantec Service Framework Executable and is needed for the Symantec/Norton stuff to work. I'd suggest uninstalling your Norton product and then reinstalling it. Some will also recommend the use of the Norton Removal Tool as the intermediate step to ensure that all the badness is gone (before reinstalling).
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#4 pinegum

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Posted 26 May 2008 - 01:16 PM

Thanks hamluis and usasma. I'm still working on it and will let you know how it turns out.

Kyle

#5 pinegum

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Posted 27 May 2008 - 03:13 PM

I had an on-line chat with a Norton Tech Rep yesterday. I authorized him to "take over" my computer while I watched what he did. (Pretty amazing watching) After about 30 - 40 minutes he had it fixed AND my computer is running faster.

Thanks again for your input.

Kyle

#6 cgoldman

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Posted 10 June 2008 - 06:58 PM

The correct solution to try first is to change a registry entry
Hkey current user
ControlPanel
Desktop
Autoendtasks and change "0" to "1" and reboot




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