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System Doesn't Recognize Dvd Drive


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#1 BuggedOut34

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Posted 24 May 2008 - 08:49 AM

I updated to Windows Media Player 10.00.00.4058 a few weeks ago. Don't know whether it's related: Ever since that upgrade, Windows Media Player seems to be unaware of the DVD-ROM drive. Rebooting did not help.

I switched to an InterVideo WinDVD program that apparently came with the computer and was able to play a DVD or two, but I noticed sometimes while a DVD was playing my system would begin doing something in the background which made the playback freeze. Once that happens, the system no longer recognized the DVD-ROM drive. Now Intervideo WinDVD does not recognize my DVD-ROM drive.

Then I noticed it: An unfamiliar icon in my system tray. It's labeled "exif launcher 2" and it's overlaid by a read "don't do this" sign (similar to the no smoking circle you see all over the place), as if it's saying "exif launcher 2 is here but it's not running" or "exif launcher 2 is here but don't click on me".

This little icon never existed before I began experiencing this problem. There has been at least one automatic update from Windows in this time frame, but I can remember whether it was before or after I began experienced problems after upgrading the media player. Does anyone have any idea when Microsoft added this, and is it causing you problems, too?

I know this message is a bit vague, but I'm hoping someone can help me figure out how to start debugging this problem.

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#2 dc3

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Posted 24 May 2008 - 09:18 AM

Hi Buggedout34, and welcome to BleepingComputer.

The exif launcher is a Fuji program for Quick Start for FujiFilm DP Editor.

If you look in the Task Manager under Applications you will see all of the applications that are running at the time.

You could also look in the Event Viewer to see what error are appearing at the time that you are experiencing this problem.

Start> right click on My Computer> Manage> Event Viewer.

Be sure that you choose System.

The error will appear in the far left column and will appear as a red dot with a white X inside. Each of the columns has a title at the top of them, the column that you want is the Event column. When you see an error follow it to the right across the page to the event column, there will be a set of numbers in there, this is the error code. If you right click on the error code a drop menu will appear, click on Properties, another page will open which will contain a description of the error.

Please post the error codes and descriptions back in this topic.

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