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Computer Virus


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#1 mrg11545

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Posted 23 May 2008 - 04:07 PM

I have a virus on my computer, Though no idea what it is, it was put their by accident by my sister. The virus causes pop-ups to appear when i open my browser which i have managed to allude by installing safari on it. Also it won't let me run task manager by disabling Ctrl + Alt + Delete and when i tried alternative methods it said Task manager was being used by another process. The toolbar (the right bottom area) starts to show when the computer is started and then freezes, my guess is that the virus is started at that point. I have tried to destroy the virus with Norton Antivirus and Macafee Antivirus and each can't destroy it

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 ruby1

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Posted 23 May 2008 - 04:18 PM

I have a virus on my computer, Though no idea what it is, it was put their by accident by my sister. The virus causes pop-ups to appear when i open my browser which i have managed to allude by installing safari on it. Also it won't let me run task manager by disabling Ctrl + Alt + Delete and when i tried alternative methods it said Task manager was being used by another process. The toolbar (the right bottom area) starts to show when the computer is started and then freezes, my guess is that the virus is started at that point. I have tried to destroy the virus with Norton Antivirus and Macafee Antivirus and each can't destroy it
Edit: Moved topic from XP to the more appropriate forum. ~ Animal

would you kindly confirm if you have BOTH of those antivirus programs iinstalled on that computer ; or which one IS on there; aslo what other protection programs you have and when did you last fully update them and run full deep scans with them ?

#3 mrg11545

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Posted 23 May 2008 - 07:33 PM

I used one that was fully updated and then uninstalled it after it didn't find the virus then i switched to Mcafee and tried it fully updated and it didn't find it in the full system scan.

#4 boopme

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Posted 23 May 2008 - 09:30 PM

Helo would you run these 2 scans nd post back their scan results.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#5 mrg11545

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Posted 24 May 2008 - 12:04 PM

The programs cured the problem :thumbsup: Thank you so much. Is their a way to get the program to run alongside Macfee?




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