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Hp Update Problem


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#1 Elendil

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Posted 23 May 2008 - 03:53 PM

Hello!

I am running a Vista Home Premium HP laptop with Comodo Firewall, AVG 8, and Threatfire.

In an HP Health Check scan today, the health check application told me that an HP Health Check update is avaliable, so I proceeded to install the update. However, during the installation I received an error saying:
"Error 1316. A network error occurred while attempting to read from the file c:\Windows\Installer\HP Active Support Library.msi"

The updater then proceeds to roll back the actions and at the end, it produces this message:
"Error: -1603 Fatal Error during installation"

Then, a windows application, the Program Compatibility Assistant gives me a message saying:
"This program may not have installed correctly"
And gives me two options: "Reinstall using recommended settings" or "This program installed correctly"

While the HP Health Check application is far from essential, what can I do to install this update or figure out what's going wrong?
Stanford '14
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#2 usasma

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Posted 23 May 2008 - 03:58 PM

Do you use the information that the HP Advisor provides you.
If you don't, then I'd suggest that you don't need it.
If you do use it, then it would be advisable to try re-downloading and reinstalling it.
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#3 Elendil

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Posted 25 May 2008 - 09:09 PM

I don't really use the reports Health Check gives me - the information sometimes tells me to fix things that aren't broken and asks me to do minor tasks, such as cleaning up my desktop.

Alright, I will ignore the update - I might as well uninstall it seeing how most of the time I ignore its advice.

Thanks for your time and help!

Enjoy your Memorial Day Weekend! :huh:

Do you use the information that the HP Advisor provides you.
If you don't, then I'd suggest that you don't need it.
If you do use it, then it would be advisable to try re-downloading and reinstalling it.


Stanford '14
B.S. Candidate | Computer Science




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