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Computer Completely Frozen


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#1 VDLINDE

VDLINDE

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Posted 22 May 2008 - 03:37 PM

HELP. As best as I can remember, this morning, while working on my pc, I accidentally allowed something through 'Zone Alarm'---at least I think I did. Since then, nothing is working properly. I am now in safe mode, and still nothing works. My add/remove programs list doesn't populate; Zone Alarm won't start; Anything I try to open freezes. I'm writing this on my wifes computer, as I can't get any access to anything. Is there anyway, anyhow to try and decipher what's going on? I should clarify. My system is Windows XP, my computer starts up but it takes at least 10 minutes before everything is loaded. Even in safe mode, it takes a loooong time. Opening my email program (Mozilla Thunderbird),also takes about 10 minutes just to open, and once it's open, it takes just as long to do anything. If you click on anything you want to do, there is no reaction for at least 5-10 minutes. This is slow beyond belief.
Can anyone help? Where do I get started in figuring this out? I'm desperate.

Edited by VDLINDE, 22 May 2008 - 04:41 PM.


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#2 Orange Blossom

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Posted 23 May 2008 - 11:12 PM

Hello VDLINDE and welcome to BC :thumbsup:

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/148292/computer-incredible-sluggish/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. Please do not post additional HJT topics on this issue. I have removed the second one you posted. Posting more than one topic confuses things and delays the assistance you receive. The HJT team members are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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