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Help! Computer Keeeps Crashing


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6 replies to this topic

#1 pasta

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Posted 22 May 2008 - 07:57 AM

my pc keeps crashing, and i don't know what to do,

the trigger could be anything, while im browsing, looking at images, or trying to start a game. my monitor would just turn off or sometimes it would just freeze.

HELP and thanks

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#2 powerjuce

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Posted 22 May 2008 - 08:11 AM

hav you tried going to the event viewer
to go there do the following
  • Goto Start
  • click on Run
  • In the box that pops up type in eventvwr
in the window that pops up look for the time the computer crashes and see if you can find a problem

#3 extremeboy

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Posted 22 May 2008 - 06:43 PM

Hi,
Go have a look at Event viewer by going to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter. Look in all 4 catogories and if there is any error message please right-click on it and select properties. Copy the information and post it back here.
How to use Event viewer can be found here: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
Do you get any Blue Screen of Death(s)?

With Regards,
Extremeboy

Edited by extremeboy, 22 May 2008 - 06:43 PM.

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#4 powerjuce

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Posted 22 May 2008 - 08:51 PM

How to use Event viewer can be found here: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

i knew there was a tutorial!!!!

yea do wat he said

#5 pasta

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Posted 23 May 2008 - 09:33 AM

here are the errors

Event Type: Error
Event Source: sptd
Event Category: None
Event ID: 4
Date: 5/23/2008
Time: 10:02:25 PM
User: N/A
Computer: WHITE
Description:
Driver detected an internal error in its data structures for .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 52 00 ......R.
0008: 00 00 00 00 04 00 04 c0 .......
0010: b8 00 00 00 00 00 00 00 .......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 5/23/2008
Time: 5:52:44 PM
User: N/A
Computer: WHITE
Description:
The device, \Device\CdRom0, has a bad block.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h....
0008: 00 00 00 00 07 00 04 c0 .......
0010: 00 01 00 00 9c 00 00 c0 ......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 90 14 18 00 00 00 00 .......
0028: ae 8b 00 00 00 00 00 00 ......
0030: ff ff ff ff 01 00 00 00 ....
0038: 40 00 00 c4 02 00 00 00 @......
0040: 00 20 0a 12 48 02 00 40 . ..H..@
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 10 4e 31 87 .....N1
0058: 00 00 00 00 c8 d8 be 86 ....ؾ
0060: 02 00 00 00 92 02 03 00 .......
0068: 28 00 00 03 02 92 00 00 (......
0070: 02 00 00 00 00 00 00 00 ........
0078: 70 00 03 00 00 00 00 0e p.......
0080: 00 00 00 00 11 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........



Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 34
Date: 5/23/2008
Time: 2:52:56 PM
User: N/A
Computer: WHITE
Description:
The time service has detected that the system time needs to be changed by -54328 seconds. The time service will not change the system time by more than -54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.240.250:123->207.46.232.182:123) is working properly.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 5/22/2008
Time: 2:00:03 PM
User: N/A
Computer: WHITE
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the VSSERV service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/23/2008
Time: 6:49:48 PM
User: N/A
Computer: WHITE
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d




Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 5/23/2008
Time: 6:49:43 PM
User: N/A
Computer: WHITE
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 6e 74 64 6c 6c in ntdll
0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
0040: 2e 32 36 30 30 2e 32 31 .2600.21
0048: 38 30 20 61 74 20 6f 66 80 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 31 38 66 65 61 0d 0a 18fea..

Edited by pasta, 23 May 2008 - 09:36 AM.


#6 powerjuce

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Posted 23 May 2008 - 11:18 AM

ok try this:
  • Go to Start
  • Click on Run
  • In the dialog box that comes up type in cmd
  • In the window that appears type in chkdsk /r and press Enter
  • A prompt will come up press Y then press Enter
  • Then restart the computer.
This will start the chkdsk and will try and recover any errors that your computer has.

#7 extremeboy

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Posted 23 May 2008 - 06:39 PM

ok try this:

  • Go to Start
  • Click on Run
  • In the dialog box that comes up type in cmd
  • In the window that appears type in chkdsk /r and press Enter
  • A prompt will come up press Y then press Enter
  • Then restart the computer.
This will start the chkdsk and will try and recover any errors that your computer has.


There are people who have trouble when typing it in with command prompt so if that doesn't work you can do it another way which is:
Go to My Computer
Right-click on drive C and press properties
Go under the tools tab and press "check now"
I did some research and this may help you. The reason why your computer keeps freezing may because of the amount of RAM. Upgrade to higher memory of RAM, or lack of Maintenace also cause freeze of computer.
Also you might want to take a read here for some extra help: http://www.techspot.com/vb/topic26226.html

Good luck :thumbsup:

Extremeboy

Edited by extremeboy, 23 May 2008 - 06:46 PM.

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