You really have not provided much information for someone to respond to.
What OS (Win 2K, XPsp1, XPsp2, Vista) are you using? What type of anti-virus are you using? Have you performed any anti-spyware scans? Have you tried doing your scans in "Safe Mode
You need to start there first. If rescanning in Safe Mode does not help, then do this:
Please download MsnCleaner.zip
and save to you Desktop. (in addition to removing infected files, it will remove certain restrictions on your system often disabled by malware.)
- Extract (unzip) the file to your desktop. (click here if you're not sure how to do this) but DO NOT use it yet.
- Reboot your computer in "Safe Mode" using the F8. To do this restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A boot menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
- Double-click MsnCleaner.exe to run the tool.
- Click the "Analyze" button.
- A report will be created after the scan and will be saved to C:\MsnCleaner.txt.
- If it finds an infection, click the "Deleted" button.
- Reboot normally and post the contents of MsnCleaner.txt in your next reply.
If you're using Windows 2000/XP, please print out and follow the instructions for using SDFix
in BC's self-help tutorial
"How to use SDFix
".-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.
When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt
. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before
connecting to the Internet.