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Residual Infection After "privacy Protector" Infection Cleared


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10 replies to this topic

#1 Mirek

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Posted 20 May 2008 - 10:04 PM

Hi all,

First time post.

I recently got the "Privacy Protector, Error Cleaner, Spyware&malware Protection". I could not figure it out. I then found this site and someone with a similar problem. Based on that solution I ran SDFix and it seemed to clean it up. However there seems to be a residual problem in that all user account browsers (both ie7 and firefox) get hijacked while surfing and various porn, credit card, etc sites show up instead of the page I am trying to reach.

I also ran Hijack this and deleted a couple of things but it is still happening. I have reached the end of my knowledge/googling abilities.

Please help!

Mirek

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#2 boopme

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Posted 20 May 2008 - 10:28 PM

Hello is this an XP machine?

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 Mirek

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Posted 21 May 2008 - 12:44 AM

Hey thanks for the reply. Here is the log:

Malwarebytes' Anti-Malware 1.12
Database version: 772

Scan type: Quick Scan
Objects scanned: 46360
Time elapsed: 6 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 4
Registry Keys Infected: 12
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\kcspocff.dll (Trojan.Vundo) -> Unloaded module successfully.
C:\WINDOWS\system32\ljJCrQjK.dll (Trojan.Vundo) -> Unloaded module successfully.
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Unloaded module successfully.
C:\WINDOWS\system32\wvUkJyYs.dll (Trojan.Vundo) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{fc4703c8-9731-4426-a6d9-65e1d318fc0c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{fc4703c8-9731-4426-a6d9-65e1d318fc0c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\winctrl32 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{47551f98-cc7f-4701-a650-d7231eea60bd} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{47551f98-cc7f-4701-a650-d7231eea60bd} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wvukjyys (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a09e28d1 (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{47551f98-cc7f-4701-a650-d7231eea60bd} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\ljjcrqjk -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\ljjcrqjk -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\dgcmnpdw.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wdpnmcgd.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kcspocff.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\ffcopsck.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ljJCrQjK.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\KjQrCJjl.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\KjQrCJjl.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\piqetvam.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mavteqip.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Kerim\Local Settings\Temporary Internet Files\Content.IE5\G0AKHJDP\kb456456[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\wvUkJyYs.dll (Trojan.Vundo) -> Delete on reboot.

#4 boopme

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Posted 21 May 2008 - 10:43 AM

If you haven't done so ,please reboot the PC. How is the machine now?
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#5 quietman7

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Posted 21 May 2008 - 01:53 PM

After reboot, continue as follows:

Please print out and follow the instructions for using "Vundofix". -- If using Windows Vista be sure to Run As Administrator.
  • Click the Scan for Vundo button.
  • Once it's done scanning, click the 'Fix Vundo' button.
  • After running VundoFix, a text file named vundofix.txt will automatically be saved to the root of the system drive, usually at C:\vundofix.txt.
  • Please copy & paste the contents of that text file into your next reply.
-- If you receive this error: "Run-time error '339': Component 'comdlg32.ocx' or one its dependencies not correctly registered: a file is missing or invalid", a new copy and instructions on where to put it can be found here.

Then run another scan with MBAM and post that log too.

Don't forget to answer boopme's question as to how your pc is running.
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#6 Mirek

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Posted 21 May 2008 - 11:31 PM

Hey. Thanks to both of you.

The computer seems to be ok, but it is hard to tell, the hijacking of the browser happened so randomly. Hasn't happened yet since running MBAM.

So I ran Vundo as instructed and rebooted. It found 1 file. Then I reran MBAM and rebooted. I was a bit discouraged to find that it is still finding things as well. At any rate here are the logs:

VundoFix V7.0.5

Scan started at 9:08:56 PM 5/21/2008

Listing files found while scanning....

C:\Program Files\PowerISO\PWRISOSH.DLL

Beginning removal...

Attempting to delete C:\Program Files\PowerISO\PWRISOSH.DLL
C:\Program Files\PowerISO\PWRISOSH.DLL Has been deleted!

Performing Repairs to the registry.
Done!

===================================================

Malwarebytes' Anti-Malware 1.12
Database version: 772

Scan type: Quick Scan
Objects scanned: 46150
Time elapsed: 6 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\winctrl32 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)


Files Infected:
C:\WINDOWS\system32\ljJCrQjK.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\KjQrCJjl.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\KjQrCJjl.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kcspocff.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\WinCtrl32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\wvUkJyYs.dll (Trojan.Vundo) -> Quarantined and deleted successfully.


Should I try anything else?

#7 quietman7

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Posted 22 May 2008 - 06:15 AM

There are no shortcuts or guarantees when it comes to malware removal. Sometimes it takes several efforts with different tools to do the job. Even then, with some types of malware infections, the task can be arduous.

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#8 Mirek

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Posted 23 May 2008 - 12:41 AM

Hey. Wow the Superspyware program found a lot of stuff. But I think that did the trick. I ran it as instructed and just for good measure ran MBAM again after rebooting and this time it came back clean! Thanks again for all your help. I am totally recommending this site to anyone I know.


Here is the log, I am omitting all the tracking cookies it found because there is some personal info in there.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/22/2008 at 10:26 PM

Application Version : 4.1.1046

Core Rules Database Version : 3467
Trace Rules Database Version: 1458

Scan type : Quick Scan
Total Scan Time : 00:08:43

Memory items scanned : 152
Memory threats detected : 2
Registry items scanned : 439
Registry threats detected : 14
File items scanned : 10831
File threats detected : 264

Trojan.Unclassified/Dropper-WinNT32
C:\WINDOWS\SYSTEM32\WINCTRL32.DLL
C:\WINDOWS\SYSTEM32\WINCTRL32.DLL
Software\Microsoft\Windows NT\CurrentVersion\WinLogon\Notify\WinCtrl32

Rootkit.Runtime3/Mutant-A
C:\WINDOWS\SYSTEM32\WLCTRL32.DLL
C:\WINDOWS\SYSTEM32\WLCTRL32.DLL
Software\Microsoft\Windows NT\CurrentVersion\WinLogon\Notify\WLCtrl32

Rootkit.RunTime3/WinCtrl32
HKLM\System\ControlSet001\Services\csM82
C:\WINDOWS\SYSTEM32\DRIVERS\CSM82.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_csM82
HKLM\System\ControlSet003\Services\csM82
HKLM\System\ControlSet003\Enum\Root\LEGACY_csM82
HKLM\System\CurrentControlSet\Services\csM82
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_csM82

Rootkit.Runtime3/Mutant
HKLM\System\ControlSet001\Services\Ucv82
C:\WINDOWS\SYSTEM32\DRIVERS\UCV82.SYS
HKLM\System\ControlSet001\Enum\Root\LEGACY_Ucv82
HKLM\System\ControlSet003\Services\Ucv82
HKLM\System\ControlSet003\Enum\Root\LEGACY_Ucv82
HKLM\System\CurrentControlSet\Services\Ucv82
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_Ucv82

Malware.Installer-Pkg/Gen
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\WILDTANGENT\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

Adware.Viewpoint Toolbar
C:\OLD DESKTOP\PROGRAM FILES\VIEWPOINT\VIEWPOINT TOOLBAR\VIEWBAR.DLL

#9 quietman7

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Posted 23 May 2008 - 06:49 AM

How is your computer running now? Any more reports/signs of infection?
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#10 Mirek

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Posted 24 May 2008 - 12:19 PM

Everything seems fine. In fact even better than before I got the malware I was aware of. No signs of infection. Thanks again!

#11 quietman7

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Posted 24 May 2008 - 03:53 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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