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No One Knows How To Fix This Problem! Do You?


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5 replies to this topic

#1 bepper93

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Posted 20 May 2008 - 04:52 PM

Hi Everyone,
I found this site and thought someone here might be able to solve this problem. I absolutely cannont connect to ANY part of adwords.google.com, but could about a month ago. Now when I go to the site, it says it can't display the page. I click for a diagnosis and it says "adwords.google.com" is not set up to establish a connection on port 'https' (also does it for http) on this computer."

The interesting thing is that I can access any other secure site. I can access google's adsense programs and all is fine. I cannont access adwords help pages, contact forms or about pages. For some reason it is only adwords that I cannot access. I've never had a problem accessing any sites ever.

This is the troubleshooting I've already did:

SSL 2.0, SSL 3.0 and TLS are all ticked.
I've cleared all caches and temp files and SSL state
I've uninstalled avast and all windows updates from the past month.
Added google to trusted sites
Google security certificate in on my trusted list
IE 7 cipher strength is 256 bit
the date and time are correct on my pc
I've called google and they say my acct is fine on their end
My ISP says all is fine on their end
Toshiba has never encountered this problem and is looking into it
I've played with all sorts of security settings for the internet and windows firewall.

I'm thinking it has to do with Windows firewall, but I can't uninstall it. The firewall and defender do not show up on my uninstall list. I have absolutely no clue at this point of what I could be missing or what else to try.

I'd really appreciate any and all advice as no one seems to be able to know what is causing this. Thanks!

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#2 ruby1

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Posted 20 May 2008 - 06:00 PM

try this maybe?

open a new word document and copy and paste this URL into it


http://adwords.google.com/select/Login

OR

have you seen THIS link?

http://www.google.com/support/accounts/bin...ogin%26fpui%3D1

OR have I completely misunderstood your issue?

OR; can you access this on another computer?

how many antivirus programs do you have?

who IS your ISP and do they have an antivirus protection built into their connection ?

what 'happened' on the computer a month ago?

#3 Animal

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Posted 20 May 2008 - 06:24 PM

Have a Hosts File? See something that looks like this?: 127.0.0.1 pagead2.googlesyndication.com #[Google AdWords]

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#4 bepper93

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Posted 20 May 2008 - 06:33 PM

try this maybe?

open a new word document and copy and paste this URL into it


http://adwords.google.com/select/Login

OR

have you seen THIS link?

http://www.google.com/support/accounts/bin...ogin%26fpui%3D1

OR have I completely misunderstood your issue?

OR; can you access this on another computer?

how many antivirus programs do you have?

who IS your ISP and do they have an antivirus protection built into their connection ?

what 'happened' on the computer a month ago?



Yes I've tried that link and haven't found the solution there. When I try to access Google adwords help pages, the site still won't come up. The only thing I have running on my pc now is Windows Firewall & Defender and I've shut them down but it still doesn't allow me to get on adwords sites. My ISP is verizon wireless and they said everything was fine on their end, but didn't say anything about antivirus protection on their connection. I don't know what happened to my pc within the last month. I haven't made any significant changes that I can think of.

Ruby1:

You asked if I've seen "Have a Hosts File? See something that looks like this?: 127.0.0.1 pagead2.googlesyndication.com #[Google AdWords]"

No I haven't seen that anywhere and am not really sure what is.

#5 Animal

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Posted 20 May 2008 - 06:41 PM

This expalins what a Hosts file is and how to use one, a lot better than I can. http://www.mvps.org/winhelp2002/hosts.htm

There are some troubleshooting tips at the bottom of that page as well.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#6 bepper93

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Posted 22 May 2008 - 09:41 AM

I got the problem resolved by doing a complete factory restore. I just hope whatever caused this problem doesn't come back. Thank you so much for all your responses!




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