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I Am Infected. Can Only Boot In Safemode. Removed Multiple Items Multiple Times. Is Combo Fix My Next Step?


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#1 PaulDH

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Posted 20 May 2008 - 04:30 PM

I am infected. Can only boot in SafeMode. Removed multiple items multiple times. Is Combo fix my next step?

EMachines, T6412, AMD Athlon 64, 3400+, 2.19 GHz, 1.37 GB of Ram, Windows XP SP2

Can only boot in Safe Mode.

Booted without Internet. And Unplugged Ethernet from computer.

Pop-ups include:

Your computer is not protected against spyware....
Internet attack attempt detected......
your computer is infected with spyware...
Your Computer is working slowly.....
Windows Security Center System Warning
full screen "Threat: CoolWebSearch"
Windows Security Center
full screen "Threat Name: TrojanDownloader.XS"

SpyBot (updated to the latest) has removed the following but they do not stay removed and I have removed them again many times. Wait 10 minutes, ran SpyBot again, they return again without rebooting.:

ClientMan
CoolWWWSearch
CoolWWWSearch.008k
CoolWWWSearch.Aff.ledll
CoolWWWSearch.AffWinshow
CoolWWWSearch.BlowSearch
CoolWWWSearch.Bootconf
CoolWWWSearch.Dreplace
CoolWWWSearch.Gonnasearch
CoolWWWSearch.Leftovers
CoolWWWSearch.SmartSearch
CoolWWWSearch.Svcinit
CoolWWWSearch.WCADW
CoolWWWSearch.WinRes
CoolWWWSearch.WinSearch
CoolWWWSearch.Yexe
Microsoft.WindowsSecurityCenter.TaskManager
Smitfraud-C.
Smitfraud-C.generic
Smitfraud-C.gp
ToolbarCC
Win32.Small.ny

Ran AVG Antivirus numerous times - Vault items. Some repeat:

Trojan horse Downloader.Purityscan.y
Trojan horse Downloader.Agent.15.A
Trojan Horse Sheur.BJSJ
Trojan horse Generic10.VYB
Trojan horse Downloader.Generic7.MCB
Trojan horse Downloader.Generic7.MCB
Trojan horse Generic10.YVB
Trojan horse Downloader.Generic7.MCB
Trojan horse Downloader.Generic7.MCB
Trojan horse Downloader.Generic7.MCB
Trojan horse Downloader.Generic7.MCB
Trojan horse Downloader.Generic7.MCB
Virus found JS/Downloader.Agent
Trojan horse Generic10.VIU
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Generic7.LVS
Trojan horse Downloader.Generic7.LRI
Trojan horse Generic10.VIU
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Agent.15.W
Trojan horse Downloader.Generic7.LVS
Trojan horse Downloader.Generic7.LRI
Trojan horse Downloader.Obfuskated
Trojan horse Downloader.Obfuskated
Trojan horse Downloader.Obfuskated
Trojan horse Downloader.Obfuskated

From other threads, Combo fix seems to be my next step.

I have downloaded Combo fix and placed it on the Desktop.
I have downloaded WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe and placed it on the Desktop.

Help!!! What do I do now? If I run Combo fix to BleepingComputer's instructions, where do I post? This is a business computer, their only one, and I need to get it up and running again as quickly as I can.

Thanks in advance!

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 20 May 2008 - 09:24 PM

Please run this scan first. Combo fix may be the next alternative,but it is NOT a tool you should run without guidance. That can all be done from the HiJackThis malware removal forum. But we'll try this first.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 PaulDH

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Posted 21 May 2008 - 09:32 AM

Thanks for the reply.

I downloaded both executables on another computer and transferred them to the Desktop of the ill computer with a USB flash drive- I cannot download on the infected computer. Unfortunately, the program will not run in Safe Mode. I also tried to run ComboFix. It will also not run in Safe Mode. I also tried running in Start/Run - no help.

I do not have Windows XP Home CD for this machine.

Suggestions?

#4 DaChew

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Posted 21 May 2008 - 10:27 AM

http://www.bleepingcomputer.com/forums/ind...st&p=829980

run this on your good computer and immunize that usb drive, may be too late

disregard the file assasin

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/

read and print directions for sdfix, download and then using winrar

google

extract the sdfix folder from the executable and transfer to the root/C directory of the infected computer

good luck
Chewy

No. Try not. Do... or do not. There is no try.

#5 Orange Blossom

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Posted 22 May 2008 - 09:28 PM

Hello PaulDH,

I see that you have an HJT topic here: http://www.bleepingcomputer.com/forums/t/148186/infected-with-numerous-items-can-only-boot-in-safe-mode/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please follow the instructions that have been posted for you in your HJT topic. If you have any questions about or problems in doing so, please state those in a reply to that thread.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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