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Backitup By Nero Fails


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#1 cainchu

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Posted 20 May 2008 - 03:28 PM

I hope I'm in the right Forum.

My computer is e-machines T3092, with Operating system XP home edition, and it is approximately 4 years old. The software package included Nero BackItUp, which I used daily to back up everything onto a DVD disk. Lately I could not complete the back up. The error message read: Back Up process failed.
I've forwarded Nero, per their request, a log file of failed process, and other log files of Nero system. The following list is the info Nero needed in order to diagnose the problem. This is part of their e-mail to me:

"The following information will be gathered:
- All available log files of different Nero applications
- System information gathered by the Windows tool "MSInfo32"
- Information on the installed DirectX version. For this, the Windows application "DXDiag" will be used.
- The "SchedLgU.txt" log file. This file contains information on currently scheduled tasks (e.g. the JobScheduler in Nero BackItUp)
- Extracts from the registry:
a. Information on the settings with which Nero applications run.
b. Information on how the CD/DVD drives have been installed."

Nero came back with the following diagnosis, quote: "To solve the problem, it is necessary that you install the latest firmware for your recorder."

Lite-On the manufacturer of the recorder in my computer did not recognize the version of Firmware installed, and referred me to e-machines, to find out if the original Firmware version was modified.
The answer from e-machines was negative. I was advised that the problem can be solved by installing a new DVD recorder.

So now I'm in a situation that I can not perform Back Up.

Here is my question: is it possible to fix the problem by reinstalling the whole system on this computer? Deleting everything and reinstalling the operating system again? If yes, how to save data that is not Backed Up? What's the quickest and the most cost effective solution to this problem?

Additionally there are some other problems that need solution:
1) The computer shuts itself when it is not attended for a while. What happens is that the light around the Power On button flashes, and the message on screen reads: Check Computer. When this happens the only way to start the computer is by disconnecting the power cord from power source, then reconnecting to power supply and starting computer again.
2) The computer starts itself on it's own. It is turned off for the night, yet in the morning it is running.
3) The Power On/Off switch needs to be replaced, but e-machines that manufactured the part can't advise me where to get it.

I'd appreciate the help. I'm not very technical so please use layman's language.

Thanks,
cainchu

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#2 PropagandaPanda

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Posted 20 May 2008 - 06:33 PM

Hello cainchu.

Yup you are in the right place :thumbsup: .

Here is my question: is it possible to fix the problem by reinstalling the whole system on this computer? Deleting everything and reinstalling the operating system again?

A complete wipe and reinstall will almost surely fix the issue unless it's an error in the program itself.

If yes, how to save data that is not Backed Up? What's the quickest and the most cost effective solution to this problem?

If you have an external USB drive, you could easily store your data there temporarily. Can you give us an idea of the size of the data you need to backup?

These days you can get a good 100gb+ external hardrive for less than $40. Smaller ones can go more much less if size isn't an issue.

Additionally there are some other problems that need solution:
1) The computer shuts itself when it is not attended for a while. What happens is that the light around the Power On button flashes, and the message on screen reads: Check Computer. When this happens the only way to start the computer is by disconnecting the power cord from power source, then reconnecting to power supply and starting computer again.
2) The computer starts itself on it's own. It is turned off for the night, yet in the morning it is running.
3) The Power On/Off switch needs to be replaced, but e-machines that manufactured the part can't advise me where to get it.

First run scans for malware. They cause a wide range of problems including shutdowns.

Next step would be cleaning the dust out from inside for computer. Often the dust blocks vents causing the computer to overheat. Most computers have an automatic shutdown at a certain temperature to prevent damage.

Refer to this guide if you are unfimiliar with the cleaning.

With Regards,
The Panda

#3 cainchu

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Posted 20 May 2008 - 09:25 PM

Hello Panda and thanks for the quick response.
I'd like to use the quote tool but I'm not sure how to do it. So here is my version of the quote tool:

Quote: A complete wipe and reinstall will almost surely fix the issue unless it's an error in the program itself.

Nero suggested that I download the latest version of the Firmware of my DVD recorder. 1) What a Firmware is? and 2) Does it mean that there is an error in the program?

Quote: If you have an external USB drive, you could easily store your data there temporarily. Can you give us an idea of the size of the data you need to backup?

1) Do you think the Nero program would be able to complete successfully, a Back Up process to a USB drive, but will fail when the Back Up process is to a DVD disk? What makes the difference between the two medias?
2) The Back Up data size is 6GB.

Quote: First run scans for malware. They cause a wide range of problems including shutdowns.

I scan the computer daily with the following programs:
1) Spybot Search & Destroy;
2) Lavasoft Ad-Aware 2007;
3) Avast4 Antivirus;
4) Avast virus sweeper.
These are all free downloads. Do you think I need more, or different programs?


Quote: Next step would be cleaning the dust out from inside for computer. Often the dust blocks vents causing the computer to overheat. Most computers have an automatic shutdown at a certain temperature to prevent damage.

Just about three weeks ago I performed a thorough dust removal.

In light of my responses, what do you think should be my next step?

Thanks again,
cainchu

#4 cainchu

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Posted 20 May 2008 - 10:23 PM

Hello Panda,
Second response to your message:
Do you think that the DVD recorder is faulty, and if so then it's not a question of media. If this is correct then I'd be better off replacing the DVD recorder, right?

Best regards,
cainchu

#5 garmanma

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Posted 21 May 2008 - 01:31 PM

Hello Panda,
Second response to your message:
Do you think that the DVD recorder is faulty, and if so then it's not a question of media. If this is correct then I'd be better off replacing the DVD recorder, right?

Best regards,
cainchu

A new DVD burner is only around 30 bucks

2) The computer starts itself on it's own. It is turned off for the night, yet in the morning it is running.
3) The Power On/Off switch needs to be replaced, but e-machines that manufactured the part can't advise me where to get it.

How to you shut down the computer at night? Do you use stand-by or hibernate or go through the shut-down process? There are "wake-on" options in the BIOS that can be tweaked.

Power buttons rarely go bad. I have seen the clip that hold the switch to the frame break or the button assembly, mounted on the bezel act up. I had to extend the actuator pin with a screw once. Any momentary button/switch will work, even a doorbell button

Another option is to uninstall Nero and try another back up utility like Cobian backup
You can find other DVD applications HERE in our freeware replacements section

Edited by garmanma, 21 May 2008 - 01:33 PM.

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#6 PropagandaPanda

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Posted 21 May 2008 - 02:57 PM

Hello.

I'd like to use the quote tool but I'm not sure how to do it. So here is my version of the quote tool:

You can find a guide here on BBcode.

Back to the original discussion...

Nero suggested that I download the latest version of the Firmware of my DVD recorder. 1) What a Firmware is? and 2) Does it mean that there is an error in the program?

Firmware is program in hardware. Getting updates for DVD writers and such is quite a hassle. You will have to find the manufacture's website.

Nero is suggesting that it is an issue with your DVD hardware. I'm not all that sure.

Have you tried reinstalling Nero BackItUp?

1) Do you think the Nero program would be able to complete successfully, a Back Up process to a USB drive, but will fail when the Back Up process is to a DVD disk? What makes the difference between the two medias?
2) The Back Up data size is 6GB.

The only advantage I see in putting the backup into a disc is that you will be able to boot from it. Then again it is possible to boot from a USB device too.

Do you only require the data to be backed up? Or do you require a media to boot from if your computer should completely fail?

If you only need to backup data, say the contents of a folder/drive, there is no need to use a program like Nero. You can simply copy the data into an external hardrive.

Do you think that the DVD recorder is faulty, and if so then it's not a question of media. If this is correct then I'd be better off replacing the DVD recorder, right?

I feel that it is more likely a software problem.

With Regards,
The Panda

#7 cainchu

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Posted 23 May 2008 - 01:23 AM

Hello Panda and garmanma,
Thank you for your responses. I've been out till very late so I'll respond in detail tomorrow. So far I'd downloaded a trial version of the newest Nero, (That removed the old Nero from the system), and managed to create a current back up. However the process was not complete due to Data Verification problem, (the first error read: "Data Decompression error. Not enough buffers provided for decompression. The second error read: "Data Decompression error. Invalid CRC").
More tomorrow.
All the best,
Cainchu

#8 cainchu

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Posted 23 May 2008 - 11:07 AM

How to you shut down the computer at night? Do you use stand-by or hibernate or go through the shut-down process? There are "wake-on" options in the BIOS that can be tweaked.


I perform the Shut Down process.

Power buttons rarely go bad. I have seen the clip that hold the switch to the frame break or the button assembly, mounted on the bezel act up. I had to extend the actuator pin with a screw once. Any momentary button/switch will work, even a doorbell button


So far the Power On/Off switch eventually started the computer. I tried to prevent the computer turning itself On by disconnecting the power cord for the night, after completing the Shut Down process. Right after reconnecting the power cord to the computer in the morning the computer won't start when Power On/Off switch was pressed. (That's why I assumed that the switch might be bad). But After waiting few minutes the computer started when the power switch was pressed.
The other thing that puzzles me is the fact that when the computer turns itself Off, the only way to restart it is by disconnecting the power cord and then reconnecting it. When it turns itself Off, the On led light is flashing, and there is a message on the screen to check computer.


The only advantage I see in putting the backup into a disk is that you will be able to boot from it. Then again it is possible to boot from a USB device too.


The only reason I'm using disks is because they are rewritable and I had them available when I started to perform daily Back Up.
My Back Up size includes the following data: Desktop, My Documents which includes Local Disk (C:). Will this allow me to continue from where I stopped if some kind of disaster hits my computer, or do I need to Back Up other data as well. Nero in it's latest version have a feature called "Create Disaster Recovery Disk". It has two options: Complete Hard Disk Back Up, or selected partitions. What do you think.
I use the computer daily and store valuable info, and it would be hard to overcome if lost. Additionally, please see the list of daily protective scans against infections that I perform, and advise if this is sufficient and of the right kind.

Do you only require the data to be backed up? Or do you require a media to boot from if your computer should completely fail?


I'm not sure how to answer this because I don't know what exactly "boot" means, or how to boot the computer if it fails. Please help making decision on this.

I hope I answered the questions in an intelligently enough way for you to give me a good advise.
I appreciate your efforts.

All the best,
cainchu

#9 PropagandaPanda

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Posted 23 May 2008 - 07:29 PM

Hello.

The only reason I'm using disks is because they are rewritable and I had them available when I started to perform daily Back Up.
My Back Up size includes the following data: Desktop, My Documents which includes Local Disk (C:). Will this allow me to continue from where I stopped if some kind of disaster hits my computer, or do I need to Back Up other data as well. Nero in it's latest version have a feature called "Create Disaster Recovery Disk". It has two options: Complete Hard Disk Back Up, or selected partitions. What do you think.


From what I understand, you need only what is in your profile? You can backup all that you need by simply copying
C:\Documents and Settings\YOUR USRRNAME into any storage media whether it be a disk or USB drive.

Since you have your Windows disk, you can reinstall Windows, then copy your profile data back onto the newly installed Windows.

To answer your question, yes you will essentially be able to start from where you left off if you just backup your profile. This is assuming that all your work is data that can be saved in your documents.

The "Create Disaster Recovery Disk" feature will backup your entire hard disc (or just the partition you run Windows off of) so you have not only your documents/desktop etc, but also your operating system so you will not need to reinstall Windows.
This feature will also keep any programs that you have installed.

Though it may sound great, there is a disadvantage. If malware should infect you computer, it will be backed up along with your whole computer. Should you back up your computer while it in an unstable state, then you will have a problem.

On the other hand, should you only decide to backup your profile, it will not affect the operation of your computer.

I use the computer daily and store valuable info, and it would be hard to overcome if lost. Additionally, please see the list of daily protective scans against infections that I perform, and advise if this is sufficient and of the right kind.

Yup :thumbsup: . You look quite well protected as long as your programs are kept updated. Adding too many anti-malware programs takes up a great deal of resources on your computer and may not actually give you more protection. Daily scans might be overkill. I personally do scans weekly. As long as your realtime protection is kept enabled, your chances of infection are greatly reduced.

I was wondering though if your two Avast! programs came in a package? Generally we do not recommend having multiple antivirus software because one may detect the database of the other and cause problems. I don't think this particular case is much of an issue especially since the programs were made by the same company.

You may want to post that question into this forum where the security specialists work.

I'm not sure how to answer this because I don't know what exactly "boot" means, or how to boot the computer if it fails. Please help making decision on this.

By the bootable disc means that you can insert the disc into your computer and be able to load from that disc without loading Windows. You can then send the backed up data to wherever you need to like a hard drive or another drive.

Read this article from the Nero FAQs if you are still not sure.

When it turns itself Off, the On led light is flashing, and there is a message on the screen to check computer.

Can you please copy down that message the next time it appears? This may be a hardware problem


Hope this helps,
The Panda

Edited by PropagandaPanda, 23 May 2008 - 07:30 PM.


#10 cainchu

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Posted 25 May 2008 - 01:54 PM

Hello Panda and thanks for your response.

Here is what I'd like to do: I'd like to reinstall Windows, and carry over what's in my profile, (in my case it's three profiles that include other family members), as well as any other program that I added through the course of the years since I purchased this computer.
Do you think that reinstalling Windows would also solve the problem of the computer turning itself On and/or Off? If yes then I'd like to do the reinstall process. I'd feel comfortable doing that if I can get step by step instructions that I could print and follow, until process complete. If all goes well I'd like to solve another problem: at times the computer is very slow. I was advised to add memory. Do you think that could solve the problem? Currently the memory size is 512MB.
However if reinstalling Windows won't solve the On/Off problem, then maybe this should be dealt with first. Please advise.

I'll try to recreate the Turning Off process, copy the message that shows on the screen and forward it to you.
I also will try to do a Back Up with Cobian backup to see if Verifying process succeeds or fails.

On the other hand, should you only decide to backup your profile, it will not affect the operation of your computer.


Few questions regarding that:
1 Since I have three profiles to copy, could I just copy C:\Documents and Settings\? It will include also other folders: Administrator, Default User, LocalService, NetworkService, Owner, and All Users. Do you see any danger in doing that?
2 Could copying Programs that I added or Downloaded, pose a threat of infections?

Daily scans might be overkill.


Point taken. I'll switch to weekly scans.

I hope I covered everything.
All the best,
Cainchu

#11 PropagandaPanda

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Posted 01 June 2008 - 08:12 AM

Hello. Sorry in the delay in responding. The topic got lost in all the other ones :thumbsup: .

Do you think that reinstalling Windows would also solve the problem of the computer turning itself On and/or Off? If yes then I'd like to do the reinstall process. I'd feel comfortable doing that if I can get step by step instructions that I could print and follow, until process complete.


I'm afraid I really can't be sure. I don't know what is causing the shutdowns in the first place. Though since we have no leads, a reinstall would be the best bet.

If you want to reinstall, take a look at this guide here. Hmm I thought BC had one... but anyways it's still good.

I assume you are going with a complete reinstall, rather than just a repair install of Windows?

If all goes well I'd like to solve another problem: at times the computer is very slow. I was advised to add memory. Do you think that could solve the problem? Currently the memory size is 512MB.


I would think that the reinstall will take care of the slowness.

Again, slow computers can be caused by endless things. Please follow the general troubleshooting guide here if you've not already done so.

Few questions regarding that:
1 Since I have three profiles to copy, could I just copy C:\Documents and Settings\? It will include also other folders: Administrator, Default User, LocalService, NetworkService, Owner, and All Users. Do you see any danger in doing that?
2 Could copying Programs that I added or Downloaded, pose a threat of infections?

1.) No there is not a problem at all. You can just copy them back into your computer once the reinstall is complete. If you had meant danger in infections then the chance is almost zero that malware would be in your profiles.

I would suggest that instead of copying the whole Documents and Settings folder, that you just copy the folders containing the required data. You will run into some problems if you try to paste the whole folder back.

This is just a safety measure. Most likely the reinstall will go smoothly and you documents and settings won't be touched.

2.)You will not be able to keep your programs. The registry where all programs have stored info will be wiped out. They will need to be reinstalled.

With Regards,
The Panda

#12 cainchu

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Posted 01 June 2008 - 07:04 PM

Hello Panda,

Thanks for your response. I'm glad to hear that you are well, and just overburdened with helping others. I appreciate you taking the time and helping me as well.
Since I have to complete a project for the very near future, I'm sending just a quick note, and I'll respond in detail within a day or two.

All the best,
Cainchu




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