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All Related To Sound?


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#1 fabey4

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Posted 20 May 2008 - 03:10 PM

Hello,
Thank you in advance for helping me with my problem(s). I am not sure if they are related but I'm not sure where to start. I run Windows XP on my home computer.


The intitial problem begins when I start my computer- during the load process I get the following error:

"Drive 1 not found: Serial ATA, SAPA-1
Strike F1 to continue, F2 to setup utility"


Upon hitting F1 I am brought to the account selection screen. One of my admin accounts, when selected, will cause my computer to go to the "blue screen of death." I understand this can be for a variety of reasons including a hardware conflict. But beyond that I am not sure.

If I use any of the other accounts (I think I have 4) all with admin access) I don't get this screen. I also do not have any sound with any of these accounts. If I attempt to load itunes, it first gives me a message stating it is unable to start a sound device?

As I said I'm not sure where to start and greatly appreciate any help.

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#2 hamluis

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Posted 20 May 2008 - 07:34 PM

Hello :thumbsup:.

I'd start with the error message (verbatim) displayed on the BSOD screen...

"Drive not found" errors take place for various reasons, could be a boot order error, loose cable/connection, etc. That probably should read "SATA-1", not "SAPA-1".

Can you provide system manufacturer and model, please?

Louis

#3 fabey4

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Posted 21 May 2008 - 03:18 PM

Thanks for responding. I'm not much of a computer person so I pulled this off of the system properties:
System:
Windows XP Home
Media Center Edition
Version 2002
SP 2

Computer:
Dell
Intel ®
Pentium ® D CPU 2.08 GHZ
2.79 GHZ
512 MB RAM

I assume you need something different though. Can you assist me in locating that info?

#4 garmanma

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Posted 21 May 2008 - 07:34 PM

Dell's model number, example: Dell Dimension 2100
It should be on a tag, maybe on the back, or see if you can find a service tag number
Mark
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why won't my laptop work?

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#5 fabey4

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Posted 22 May 2008 - 08:14 AM

Service Tag #
3YSD491

Dell XPS400

#6 fabey4

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Posted 27 May 2008 - 03:37 PM

Can anyone assist me?

#7 garmanma

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Posted 27 May 2008 - 05:46 PM

Here's your sound driver
http://support.dell.com/support/
Installation instructions are at the bottom of the page
As far as the BSOD goes, I'd create a new account and delete the one giving you trouble
Mark
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#8 Chuck_Knull

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Posted 27 May 2008 - 08:19 PM

Hi fabey4 I'd like to make a suggestion. With the power off open the case and check the cables going to your drives. Try to identify which drive is the number 1 which the error message says is not being

detected by the bios. If you can identify it be especially careful checking the cables to it. Then during the bootup when it says F1 to continue or F2 for setup select F2. This will open the bios setup utility. The

opening page usually lists the Time and Date and each drive from A:\ to whatever. If you highlight a drive there is usually a way to have the bios attempt to detect it. You will not see anything in Windows that

you can't see in the bios setup.
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