Posted 22 May 2008 - 08:14 AM
Thanks for the advice, Louis. I tried all those things, though, and we are still having the problem.
Here is what I have already done: Restarted computer, deleted temp. internet files, compacted all folders, reregistered outlook express, reregistered libraries, created a new identity, installed XP Service Pack 2 (although it said could not install update Windows Genuine Advantage Validation Tool 2 KB892130), installed Internet Explorer 7, checked system files (which only flashed what looked like a black box really quickly), and tried to something that involved restarting a Ie.inf file after typing %systemroot%\inf in Run. This didn't work, it asked for IEXPLORE.EXE on Windows XP Professional Service Pack 2 CD (I thought I had already done that). Also later in the process when it said type the path where the file is located, C:\WINDOWS\inf\i386 was already in the box, so I hit OK but it wouldn't leave!
I'm in way over my head, I don't know what any of the things I did even mean! Does anyone have any ideas at all?