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Brand New Xp System Giving Multiple Errors


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#1 SueWalsh

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Posted 20 May 2008 - 04:43 AM

Hello!i
I got an EeePC about 2 weeks ago. It's running WinXP Home SP2 and has a 4GB SSD (it's a subnotebook). I upgraded the RAM from 512 to 2GB. Everything was perfect until Thursday when I inadvertently downloaded a theme file from Appleblossomart.com (AVOID LIKE THE PLAGUE) that had the Win32/Gaelicum.A virus. I got rid of it using the vcleaner tool from AVG. After I finished I ran several AVG scans, all came back clear. I ran the Windows Malicious Software Removal Tool and it found nothing. All was good until Saturday when I clicked shutdown and a window popped up Windows Live Mail couldn't be closed automatically and did I want to manually shut it down (I had already exited the program before clicking shut down). I said yes and it closed and the system shut down normally. I rebooted to see if everything was fine and when I went to shut down this time I got:

"The system is shutting down. Shutdown is initiated by NT AUTHORITY/SYSTEM

C:\windows\system32\services.exe terminated unexpecetdly with status code 1073741819

System will close and reboot in 60 seconds"

When it rebooted all was fine. In fact I was error free all day Sunday but Monday evening got that error again. When it reboots all is fine. I tried installing AdAware but when I try to run it I get:

"Exception EAccess Violation in module Ad-Aware 2007.exe at 001DD084. Access violation at address 005DD084 in module 'Ad-Aware2007.exe. Read of address 00000414."

I checked out LavaSoft's support forum but it was absolutely useless-they seem to just answer everything with a suggestion to get the paid version. Someone on another board suggested ComboFix. Ran it and it found no infections.

The services.exe error is random but always seems to appear a few minutes after I exit Windows Live Mail. Anyone have any ideas? I am wondering if I should just use the Recovery CD and start fresh. The only program I installed around the time the services.exe error began was Windowblinds, which I removed because it kept triggering a "Data Execution" error. I uninstalled it and the error went away. I have my pagefile turned off to save space and also have system restore disabled for now-if I do have some remants of that damn virus left on my system I don't want to create any infected restore points. Since all my scans have come back clean I doubt it's a malware issue. I appreciate any help I can get-thank you!!

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#2 usasma

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Posted 20 May 2008 - 07:01 AM

You can likely fix the AdAware error by uninstalling AdAware and reinstalling a freshly downloaded copy.

But I wonder if there may still be some malware hiding in your system. I'd suggest a couple of these free, online scans to double check:

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Michael-Anthony

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Posted 22 May 2008 - 09:13 AM

http://update.microsoft.com do this first
http://www.symantec.com/security_response/...-081119-5051-99 then go here
http://www.symantec.com/security_response/...-050114-1706-99 and here

To stop the shutdown, click start/run, type "shutdown -a" (without the
quotes) and click ok.

http://support.microsoft.com/kb/300038/en-us

the virus could have messed up live mail, leaving reminants inside the programming. i would backup all data and f10 on reboot,

if you dont have that option, insert yer xp disk.

if you dont have one of them either, uninstall live mail, get privacy eraser pro, run a full clean checking every box possible

then reinstall live mail.

Edited by Michael-Anthony, 22 May 2008 - 09:42 AM.





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