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I Need Help Badly...


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6 replies to this topic

#1 wathoo

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Posted 19 May 2008 - 08:26 PM

hI ALL,

WHEN I RUN MY VIRUS PROTECTION I GET THIS: cannot process c:\windows\system32\rqRJBSMf.dll file BECAUSE OF A TROJAN HORSE WAS FOUND! HAS SOME ONE SEEN THIS BEFORE? HOW DO I FIX IT? THANKS IN ADVANCE.

Edit: Moved topic, from Introductions to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 19 May 2008 - 09:45 PM

Hello tell us your operating system.
Also what program is telling you this.
What is your Antivirus and installed spyware tools? thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wathoo

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Posted 19 May 2008 - 10:02 PM

OPERATING SYSTEM IS WINDOWS XP AND IM RUNNING AVAST ANTIVIRUS...

THE RECOMMENDED ACTION IS "MOVE TO CHEST" BUT WHEN I PRESS THE BUTTON TO MOVE IT, I GET ANOTHER WINDOW THAT SAYS: "THE PROCESS CANNOT ACCESS THE FILE BECAUSE IT IS BEING USED BY ANOTHER PROCESS"

#4 boopme

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Posted 19 May 2008 - 10:08 PM

Try rebooting to safe mode and scanning again. The item should not run while in safe.

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


After scan is done,see if it is gone.
Then you can do this scan while in normal mode.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#5 wathoo

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Posted 19 May 2008 - 10:59 PM

Hi,

ok i rebooted into safe mode and ran a scan...i got the same virus alerts as i did in normal mode.

i just stopped at that point and came back here in normal mode

#6 wathoo

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Posted 19 May 2008 - 11:51 PM

Malwarebytes' Anti-Malware 1.12
Database version: 768

Scan type: Quick Scan
Objects scanned: 45462
Time elapsed: 18 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 12
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 26

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\rqRJBSMf.dll (Trojan.Vundo) -> Unloaded module successfully.
C:\WINDOWS\system32\ddcYoOeC.dll (Trojan.Vundo) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ffa92c88-dd77-4cc5-94d8-dfc868ef75c9} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{ffa92c88-dd77-4cc5-94d8-dfc868ef75c9} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{b9ab28fa-ed73-4e5e-ba11-0925d85120d1} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b9ab28fa-ed73-4e5e-ba11-0925d85120d1} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ddcyooec (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{b9ab28fa-ed73-4e5e-ba11-0925d85120d1} (Trojan.Vundo) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\rqrjbsmf -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\rqrjbsmf -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\bvtkcksx.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\xskcktvb.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dlqgcobx.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\xbocgqld.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\iiffExuS.dll_old (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SuxEffii.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\SuxEffii.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lroqwqub.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\buqwqorl.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pujcdpxg.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gxpdcjup.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qykjfcbe.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ebcfjkyq.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\relfking.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\gnikfler.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rqRJBSMf.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\fMSBJRqr.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fMSBJRqr.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ddcYoOeC.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\ctfmonb.bmp (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\.tt53.tmp (Rogue.WinIFixer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\despmed.exe (Trojan.Small) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\2XIS1O9A\hctp[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\.tt2.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\.tt5.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#7 boopme

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Posted 20 May 2008 - 10:02 AM

Please reboot and scan with MBam again and post a new log.

Edited by boopme, 20 May 2008 - 10:02 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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