Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot Access Safe Mode, Mystery Files Come And Go


  • Please log in to reply
6 replies to this topic

#1 Premnas

Premnas

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:08 PM

Posted 18 May 2008 - 07:23 PM

Dell 2400, Windows xp sp3. An odd file showed up in my documents called My Sharing Folders, when I clicked on it the screen came up blank indicating to me they were hidden, deleted file but it keeps coming back. It's appeared now in My Computer along with others that are also blank. I removed Windows Media Player, Live Messenger, MSN Messenger in add and remove programs. Now I can't access anything in Sysinternals programs. I decided to use the Symantec Dell pc restore and start over, now I can't access anything in safemode, the keyboard locks out and I can't type in dialog box, I run AVG 8.0, Spybot S and D, Malwarebytes finds nothing. Avg picks up malware.generic, malware.Isearch,malware.antispywareshield and malware.newdot, it removes them but thier back the next day, when I could still access hijack this it found a string in Avg called WormRadar.com, couldn't do anything about it started losing control, my control now is limited, this thing must be sleeping to let me type this much. Any input would be helpfull provided I can get back here and read it

BC AdBot (Login to Remove)

 


m

#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:08 PM

Posted 18 May 2008 - 09:21 PM

See if you can run this scan
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Premnas

Premnas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:08 PM

Posted 19 May 2008 - 06:41 AM

Uninstalled Malwarebytes and then reinstalled, program found nothing. Was able to access Process Explorer for a little while before it crashed, each process I looked at had strings with foriegn langs. also some cryptic entries involving system passwords, buddy connections, and clients, client maybe dead entries and assorted odd things like that. I'm lost. Since I can't access Symantec restore I'm considering uninstalling os and all other programs manually and attempting restore from there any thoughts? I thank you for you time.

#4 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:08 PM

Posted 19 May 2008 - 09:36 AM

Do you have the restore disks from dell?

I would be careful about reinstalling any downloaded programs that I had backed up, it sounds like you have installed a very bad malware suite that's been on your computer for quite some time
Chewy

No. Try not. Do... or do not. There is no try.

#5 Premnas

Premnas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:08 PM

Posted 19 May 2008 - 11:56 AM

Unfortunatly the disks are 900 miles away, I know someone else is accessing my computer by the number of odd clues I've been finding. I have no problem with wiping it clean and starting over, it just won't let me, is there any way I can do it manually before I fill it full of holes? Thanks in advance

#6 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:08 PM

Posted 19 May 2008 - 12:07 PM

Unless your bootup lists a F key that allows restore from a partition, then you will need the disk(s)

A generic xp home disk would also reinstall with your numbers(sticker on the outside of your case)

that's it, fat lady sang
Chewy

No. Try not. Do... or do not. There is no try.

#7 Premnas

Premnas
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:10:08 PM

Posted 19 May 2008 - 12:59 PM

New development, was able to access Dell utilities file in C. DSR file shows Dell PC Restore Removal Tool v2.0 was installed and Dell PC Restore partition was deleted, do I shoot it now??




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users