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Explorer.exe Crashes From Trojan Tuvumcdd.dll +


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#1 Iamscrewed

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Posted 18 May 2008 - 02:53 PM

Ok well, As the topic states I have a trojan + many other loggers/Script/Vbs agents and I have no idea what else. I tried to download something; And when I did unnoticabley I seen a pop up and clicked ignore well it was my anti-virus program telling me not to download the file that it would be a harm. Then after I installed it, Explorer.exe started crashing and my antivirus went crazy, I went into safe mode trying to delete the files and most of them got delted but CAME BACK! THen when I tried to delete. tuvUMcdD.dll it said the file was locked and it would be deleted after restart so I restart and it's still there. I tried to go back on my main account and see if I could delete it there, But then I get a windows error about how task manager is disabled so I am completely lost I have no experiance in doing this and have been up since 7am and its 4pm now I am exausted. I tried to restore, but what do you know my last restore point was 5 seconds after I installed that program.

So far I have 15 files Infected, I use Antivir Anti-Virus, And I am moving them all to quarentin, Since after the first time I deleted them with Antivir they came back anyway.

If this can be solved or helped I have files in quarentin, I can give every name and registry log from Hijackthis, You ask and thou shall get.

Sorry if I arent giving enough information just letme know what I need to do and I will

ty

Btw everything on my desktop will not work except for firefox I finnaly got the disabled task manager to work on my main computer account.

Edited by Iamscrewed, 18 May 2008 - 02:55 PM.


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#2 Iamscrewed

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Posted 18 May 2008 - 02:54 PM

sorry dbl post.

Edited by Iamscrewed, 18 May 2008 - 02:55 PM.


#3 boopme

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Posted 18 May 2008 - 03:19 PM

Is this an XP Pc?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Iamscrewed

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Posted 18 May 2008 - 03:21 PM

Yes sir.

#5 boopme

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Posted 18 May 2008 - 03:23 PM

OK first run this

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Iamscrewed

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Posted 18 May 2008 - 03:30 PM

OK mate I got a error while installing while creating registry

Error

Error creating registry key:
HKEY_CURRENT_USER\SOFTWARE\Malwarebytes'Anti-Malware

RegCreateKeyEx Failed; code 5.
Access Denied

Click retry to try again, Ignore to proceed anway , Or abort to cancel installtion.

abort retry ignore

#7 boopme

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Posted 18 May 2008 - 03:40 PM

OK then ,try this scan
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Iamscrewed

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Posted 18 May 2008 - 03:48 PM

I dont mean to question the steps but I am afraid to close my browser before scanning , because w/e I try to open on my desktop that same trojan .dll pops up and it never opens

#9 Iamscrewed

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Posted 18 May 2008 - 03:52 PM

btw I have no start menu no desktop period unless I run explorer.exe with task manager and when I do I get a anitvir virus pop up about that trojan and it just keeps comming until I press to quarentin

OK its scanning now

Edited by Iamscrewed, 18 May 2008 - 04:09 PM.


#10 Iamscrewed

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Posted 18 May 2008 - 04:54 PM

Ok mate heres the update, I did the scan delteed the files with the thing you gave me my cp restared and its GOOD! BUT I did get a RUnDLL error C:\windows\system32\c_qtkjqh.dll says it cant be found. THough it doesnt seem to be a major deal. If so how do I fix that? lol

Sorry for the sloppy typing im just really happy its fixed now, Ty so much

#11 Iamscrewed

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Posted 18 May 2008 - 05:25 PM

And my msn messenger wont open :thumbsup:

#12 boopme

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Posted 18 May 2008 - 07:13 PM

Ok we can fix the dll thing. That is an orphaned registry entry. Windows is trying to open /run tat program,but it was malware and the fix broke the path.

To resolve this, download Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click HERE if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns. (thanks to Quietman7 for this fix)

Edited by boopme, 18 May 2008 - 07:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Iamscrewed

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Posted 18 May 2008 - 09:25 PM

Man thanks alot for the help, You have no idea how much I am thankful 11 hours of hell that was for me. But I ended up rebooting anyway and that error didnt pop up again, I am going to try and reinstall msn messenger and such.

But I noticed this file in my task manager ctfmon.exe and I seen that it was in another topic in this thread. Is it a threat?

#14 boopme

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Posted 18 May 2008 - 09:43 PM

Depending on it path Location will determine if it is the legit or malware file.
See in the BC Startup list http://www.bleepingcomputer.com/startups/c...n.exe-1121.html
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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