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Need Some Serious Help


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#1 Gosh! I am no geek!

Gosh! I am no geek!

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Posted 18 May 2008 - 01:05 PM

Hi:

I had a IE antiVirus problem and took some help from this forum to remove Rogue Malware using Malware Byte's Malware anti-malware..and then I have started having problems..

I restart the computer, log in and wait till McAfee loads and before even it gets to the point it shuts off! Right now, I am in Safe Mode with networking and was enable to log in and get to this website. I did check memory, defragg and all looks OK...I had run McAfee couple of times all ready and has no potential threats any more..

second problem, I backed up before computer started shutting off, but did not realize that I have not purged the computer off of malware and now my Western Digital hardware drive has that too! What are my options? I do not have any other back up storage any where else! What if I loose everything? How do I de-bug External drive? There is a long message with the "Blue window" ON, scary though, says to check BIOS, Driver updates and then it gives me Tech info:

*** STOP: 0x0000007E (0x0000005, 0xF4273DF2, 0xF8941B00, 0xF89417FC)
*** mrxsmb.sys - address F4273Df2 base at F422300, dates stamp 445b1dd6

Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support group for further assistance.....

Hence I am contacting you all those who know such kind of problems..Can you help ASAP?

Looking forward to:
Gosh! I am no Geek!

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#2 hamluis

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Posted 18 May 2008 - 01:36 PM

Hi, some background reading:

http://support.microsoft.com/kb/330182

http://windowsitpro.com/article/articleid/...ing-mrxsmb.html

I think I'd start with updating/removing the NIC driver...or disabling the NIC in the BIOS, if you can get into the BIOS.

Edited to add: If you think you have a malware problem, that needs to be taken care of first.

Edit: Apologies for the previously non-functioning links, I don't seem to be able to do anything other than insert them directly today :thumbsup:.

Louis

Edited by hamluis, 18 May 2008 - 08:09 PM.


#3 usasma

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Posted 18 May 2008 - 06:56 PM

I'd first suggest disconnecting your external drive from your computer. If it's infected, it's just the files on it (there's no registry on the external drive) - and they can be scanned/removed later on - or scanned on another, non-infected computer that has an updated antivirus program with current definitions.
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#4 Gosh! I am no geek!

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Posted 19 May 2008 - 06:55 PM

Thanks Guys for the quick reply. I will work on it of course with some help.

NP (no Geek)




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