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Internet Explorer Has Encountered A Problem.


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13 replies to this topic

#1 terrbear

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Posted 18 May 2008 - 10:28 AM

For the past two weeks I get a "Internet Explorer ha encountered a problem and need to close" window just about evertime I open a new window from the Interner Explorer icon. And when I use a different icon on me desktop I will get one every time. How do I fix this problem?

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#2 PropagandaPanda

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Posted 18 May 2008 - 11:17 AM

Hello.

I can't diagnose the problem just from that description. However if you would kindly look in your Event Logs, we may be able to find the source of the problem.

If you are unfimiliar with the Event Logs, there is a guide here.

For any errors you may find, please copy the whole error back into your reply.

With Regards,
The Panda

#3 terrbear

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Posted 18 May 2008 - 11:53 AM

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/18/2008
Time: 8:07:37 AM
User: N/A
Computer: TERRY-22JJ97POV
Description:
Hanging application iexplore.exe, version 7.0.6000.16640, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 36 30 30 30 2e .0.6000.
0028: 31 36 36 34 30 20 69 6e 16640 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/18/2008
Time: 8:07:37 AM
User: N/A
Computer: Description:
Hanging application iexplore.exe, version 7.0.6000.16640, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/18/2008
Time: 9:28:03 AM
User: N/A
Computer: Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

Does this help?

Edited by terrbear, 18 May 2008 - 11:55 AM.


#4 PropagandaPanda

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Posted 18 May 2008 - 12:15 PM

Hello.

Well now at least we that it is Internet Explorer itself that is crashing and not some outside influence.

Do you see multiple errors like the ones above? Do you see the two errors side-by-side?

First try using the System File Checker. You can find a guide here.

With Regards,
The Panda

#5 terrbear

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Posted 18 May 2008 - 01:01 PM

What I get is three or four of them in a row. Some of them show a problem with the faulting module.
My Trend Micro blocks me from using that site. Even after I added it to the save site.

Edited by terrbear, 18 May 2008 - 01:17 PM.


#6 PropagandaPanda

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Posted 18 May 2008 - 02:15 PM

Hello.

The Error Report doesn't really help solve any problems, so no need to worry about that.

What I get is three or four of them in a row. Some of them show a problem with the faulting module.

If there are any that are not repeats of the ones above, post them here as well.

Could you please proceed to using the System File Checker?

With Regards,
The Panda

#7 terrbear

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Posted 18 May 2008 - 03:35 PM

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 5/18/2008
Time: 1:23:37 PM
User: N/A
Computer: TERRY-22JJ97POV
Description:
Fault bucket 686628912.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 36 38 36 36 32 38 39 31 68662891
0010: 32 0d 0a 2..

While trying to figuare out the checker I got a blue screen 'physical memory dump'. So I had to restart my pc. I did get another error.

#8 PropagandaPanda

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Posted 18 May 2008 - 04:33 PM

Hello.

What version of Internet Explorer are you using right now? If you have 6 and are using Service Pack 2, you can try to install Internet Explorer 7 here.

If you already have version 7, try resetting it:
  • Open Internet Explorer.
  • Click on Tools, then Internet Options, then the Advanced tab.
  • At the bottom of the window, select Rest Internet Explorer Settings and OK to confirm.
With Regards,
The Panda

#9 terrbear

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Posted 18 May 2008 - 05:11 PM

I'm using IE7. I did the reset. just need to reenter a few things. I did open my browser using the icon on my desktop and so far I haven't gotten any errors yet. I'll keep an eye on things and let you know if I need more help. In the mean time, thanks for the help. :thumbsup:

#10 terrbear

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Posted 19 May 2008 - 07:36 AM

I haven't got a error message yet, which is great, but now I can't add items to my tool bar. I downloaded the Google too bar but it won't install to the Explorer tool bar. All I get is a blank Internet Explorer screen that does nothing. This also happens when I add Pay-Pal tool bar. It won't install either.

#11 PropagandaPanda

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Posted 19 May 2008 - 10:08 AM

Hello.

Glad the original problem is looking better.

The reset had disabled browser add-ons. I think this will fix it.
  • Uninstall any toolbars you have tried to install.
  • Open Internet Explorer, then click Tools, then Internet Options, then the Advanced Tab.
  • Under the Settings box, find under Browsing check the box Enable Third Party Browser Extensions.
  • Hit OK.
Hit OK and restart your browser and it should be all good :thumbsup: .

With Regards,
The Panda

Edited by PropagandaPanda, 19 May 2008 - 10:08 AM.


#12 terrbear

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Posted 19 May 2008 - 07:11 PM

That's if we live in a perfect world, I went to that setting and it was already check. I then uncheck it and recheck it, then hit apply and tryed the download again. It still didn't work. I still get a blank screen.

#13 PropagandaPanda

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Posted 19 May 2008 - 07:40 PM

Hello.

First uninstall all the tool bars. Then delete the add-ons and reinstall.
  • Tools, then Internet Options, then Programs.
  • At the bottom, select Manage Add-ons.
  • Select and delete any add-ons you see for the toolbars,
  • Re-install the toolbars.
With Regards,
The Panda

#14 terrbear

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Posted 19 May 2008 - 08:06 PM

Huston we no longer have a problem, all systems are a go. Well, at least for now. Thanks a million.

Terrbear




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