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A Question About Avg


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#1 dc3

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Posted 18 May 2008 - 10:01 AM

Hi all, A friend of mine brought me his hdd with XP on it, he had installed it in an external enclosure so the I could access it easily. He had told me that he thought that he may have an virus, this was an understatement to say the least. I ran a scan with AVG 7.5 which took over two hours for the 40GB hdd. AVG found 40,000 assorted generic Trojans, yep...that is the real number. The problem is that the AVG immediately closed after completing the scan not allowing me the choice to heal these files as it normally would. This means that I have to go into the Test Results to heal these objects. My question...is there any way that I can choose all of these objects and heal them all at the same time? Can anyone offer a reason why the AVG closed without offer the choice of action?

I would appreciate what ever help that can be offered.

Thanks,

Dan

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#2 ruby1

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Posted 18 May 2008 - 05:33 PM

AN idea maybe might be to run both superantispyware and asquared on it to 'reduce the workload' FOR avg?

and has AVG had today's update applied?
those scans on full computer scanning I guess will take a few hours too ..........
have you yet opened the virus vault to see if the items have been placed in there?

#3 dc3

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Posted 18 May 2008 - 09:47 PM

AVG updates daily...not an issue. Nothing in the vault, if the option to heal isn't available, the objects have no way of getting into the vault, unless they get there by my healing them one at a time.

Both Asquared and SAS have current up dates, I've even ran these in safe mode, noda, zip, nothing.

Edited by dc3, 18 May 2008 - 10:35 PM.

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