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Windows Update Turned Off, Can't Turn It Back On


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#1 dranigh

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Posted 18 May 2008 - 08:42 AM

Hi all,

Somehow in the past two days, my computer developed a Smitfraud infection (and possibly others). I am running Windows XP SP2 and normally run Trend Micro PC-cillin Internet Security suite.

Now, when the malware had been running, I got all kinds of pop-up windows, PC-cillin couldn't seem to do anything, Windows Update and the Task Manager were both turned off, etc.

I rebooted in Safe Mode with Networking, and was able to download SpyBot S&D, and remove a number of different problems, including Smitfraud and Virtumonde, both of which had several infected files, I think. I immunized against these problems, rebooted.

However, the problem didn't seem to be completely fixed, so I went back into Safe Mode, downloaded SmitFraudFix, and ran that, which found more infected files, including hosts. It was supposedly "clean" at this point.

I re-booted normally, and the computer was quite a bit slower. I thought SpyBot might be the problem, so I uninstalled it, since I still have Trend Micro PC-cillin on my system. When I did this, I immediately received a message from PC-cillin that Windows Update had been turned off again.

When I try to turn on Windows Update through the Security Center, it says Windows Update is off, but then won't let me turn it back on except through the Control Panel. When I go to the Control Panel, it says that Windows Update is ON. I have no idea how to fix this. I get periodic notices from PC-cillin that it is off, as I go about other business.

Furthermore, the computer is still slower than normal, boot-up takes a long time as well. I tried re-running SmitFraudFix through Safe Mode and found no problems. However, I still get Windows Update notifications (frequently) in normal mode, and my computer is slower. I contemplated doing a Kasperksy, DSS, HJT scan and posting to a new thread, but I'm not actually sure if I still have any infection (PC-cillin found nothing on a full scan) or whether this is just collateral damage that I need to find a way to fix.

Does anyone know how to fix the Windows Update problem?

Help appreciated!

Dranigh

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#2 boopme

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Posted 18 May 2008 - 01:40 PM

Hello let's run these scans please.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Now
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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#3 dranigh

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Posted 22 May 2008 - 06:38 PM

My first MBAM run:

Malwarebytes' Anti-Malware 1.12
Database version: 762

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|)
Objects scanned: 164785
Time elapsed: 7 hour(s), 52 minute(s), 57 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 4
Registry Keys Infected: 17
Registry Values Infected: 6
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 13

Memory Processes Infected:
C:\WINDOWS\SYSTEM32\blackster.scr (Trojan.Agent) -> No action taken.

Memory Modules Infected:
C:\WINDOWS\SYSTEM32\gjuqlohf.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\ssqOFXnK.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\mpfanvqg.dll (Trojan.FalkeAlert) -> No action taken.
C:\WINDOWS\SYSTEM32\fccyaBsR.dll (Trojan.Vundo) -> No action taken.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5763047e-8ded-4104-a0e1-fdc2386509aa} (Trojan.Vundo) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{5763047e-8ded-4104-a0e1-fdc2386509aa} (Trojan.Vundo) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{18743dc0-3ba0-4640-8ebe-cdf90b056fd8} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{9209a88a-455f-4de4-97d9-0b32e537dbf7} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{a4ad501b-8f7e-4b87-915f-5f39117603c8} (Trojan.FalkeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\aoprndtws (Malware.Trace) -> No action taken.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> No action taken.
HKEY_CURRENT_USER\Software\Microsoft\rdfa (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\fccyabsr (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> No action taken.
HKEY_CLASSES_ROOT\pvnsmfor.bxon (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\pvnsmfor.toolbar.1 (Trojan.FakeAlert) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\23561149 (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\mpfanvqg (Trojan.FalkeAlert) -> No action taken.
HKEY_CURRENT_USER\Control Panel\Desktop\SCRNSAVE.EXE (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\advap32 (Trojan.Agent) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\vbksrofa (Trojan.FakeAlert) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\ssqofxnk -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\ssqofxnk -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\gjuqlohf.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\fholqujg.ini (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\ssqOFXnK.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\KnXFOqss.ini (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\KnXFOqss.ini2 (Trojan.Vundo) -> No action taken.
C:\WINDOWS\mpfanvqg.dll (Trojan.FalkeAlert) -> No action taken.
C:\WINDOWS\SYSTEM32\blackster.scr (Trojan.Agent) -> No action taken.
C:\Documents and Settings\MacLea\Local Settings\Temporary Internet Files\Content.IE5\W5SYH71X\hctp[1] (Trojan.Vundo) -> No action taken.
C:\Documents and Settings\MacLea\Local Settings\Temporary Internet Files\Content.IE5\234M5SRP\css4[1] (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\fccyaBsR.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\oadkxrts.exe (Trojan.FakeAlert) -> No action taken.
C:\Documents and Settings\Holly\Local Settings\Temp\.tt3.tmp (Trojan.Downloader) -> No action taken.
C:\Documents and Settings\Holly\Desktop\Privacy Protector.url (Rogue.Link) -> No action taken.

2nd MBAM run (re-ran in safe mode?)

Malwarebytes' Anti-Malware 1.12
Database version: 762

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|)
Objects scanned: 164112
Time elapsed: 48 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{5763047e-8ded-4104-a0e1-fdc2386509aa} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5763047e-8ded-4104-a0e1-fdc2386509aa} (Trojan.Vundo) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\fccyabsr (Trojan.Vundo) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\{c95fe080-8f5d-11d2-a20b-00aa003c157a} (Trojan.BHO) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{ef4cc146-43c9-4741-8d21-eb5035a4ebec} (Trojan.Vundo) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\ssqofxnk -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\gjuqlohf.dll (Trojan.Vundo) -> No action taken.
C:\WINDOWS\SYSTEM32\ssqOFXnK.dll (Trojan.Vundo) -> No action taken.
C:\System Volume Information\_restore{28EB312E-84B7-4792-81AA-D56AF9980F65}\RP1\A0000025.dll (Trojan.FalkeAlert) -> No action taken.
C:\WINDOWS\SYSTEM32\fccyaBsR.dll (Trojan.Vundo) -> No action taken.

3rd run, don't remember why I did this

Malwarebytes' Anti-Malware 1.12
Database version: 762

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|)
Objects scanned: 165310
Time elapsed: 1 hour(s), 45 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{28EB312E-84B7-4792-81AA-D56AF9980F65}\RP1\A0000032.dll (Trojan.Vundo) -> No action taken.
C:\System Volume Information\_restore{28EB312E-84B7-4792-81AA-D56AF9980F65}\RP1\A0000033.dll (Trojan.Vundo) -> No action taken.

Ran ATF after each MBAM run and then ran SAS.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/19/2008 at 08:25 PM

Application Version : 4.1.1046

Core Rules Database Version : 3459
Trace Rules Database Version: 1450

Scan type : Complete Scan
Total Scan Time : 01:11:12

Memory items scanned : 164
Memory threats detected : 0
Registry items scanned : 5469
Registry threats detected : 0
File items scanned : 25108
File threats detected : 1

Worm.Rbot Variant
C:\WINDOWS\INSTALLER\{8E3CC782-7FBD-4D02-A470-C0510280EC02}\IE.EXE

Then, re-ran MBAM:

Malwarebytes' Anti-Malware 1.12
Database version: 762

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|)
Objects scanned: 157802
Time elapsed: 3 hour(s), 18 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Ran VundoFix:


VundoFix V7.0.3

Scan started at 9:53:11 AM 5/18/2008

Listing files found while scanning....

No infected files were found.


VundoFix V7.0.3

Scan started at 6:40:53 PM 5/20/2008

Listing files found while scanning....

No infected files were found.


Finally, ran MBAM one more time:

Malwarebytes' Anti-Malware 1.12
Database version: 762

Scan type: Full Scan (C:\|D:\|G:\|H:\|I:\|)
Objects scanned: 158526
Time elapsed: 3 hour(s), 20 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Since then, I have had multiple Trend Micro PC-Cillin runs and nothing detected. Computer seems to be running at normal speed, and no unusual activity.

Do you think I'm clean, or is there something else I should do?

Thanks boopme!

Dranigh

#4 DaChew

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Posted 22 May 2008 - 07:24 PM

MBAM is up to database 779 now

run a quick scan in normal mode after updating

looks like you killed everything

Is everything working right now?

Edited by DaChew, 22 May 2008 - 07:26 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#5 dranigh

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Posted 24 May 2008 - 07:10 AM

Thanks, Chewy!

Re-ran a full scan last night on MBAM database 782 (who knew they updated so fast and furiously!).

Nothing malicious detected (forgot to save the log).

Everything in good working order right now... looks like we've licked it! But I'm going to keep an eye on it carefully and re-run scans frequently to make sure it doesn't crawl back from some hidden place...

THANKS to all! Much appreciated!

Dranigh

#6 Ken Cutts

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Posted 07 December 2008 - 02:16 PM

I had the same problem and used Windows Defender (it's free) and it removed the adware program that blocked me from turning on Automatic Updates.

Get it from Microsoft here:
http://www.microsoft.com/downloads/details...OIkhkai0g%3d%3d

Get the latest definitions here (I couldn't autom update them):
http://www.microsoft.com/security/portal/ADL.aspx

BEST OF LUCK!




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