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At Startup, A "windows Security Center" Window Opens


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5 replies to this topic

#1 mrfinance

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Posted 16 May 2008 - 08:10 PM

Hi

Apparently I have been looking at this forum and there have been a couple people who have this problem and resolved it. I would like to know how I can resolve it. A system restore could not solve the problem. Is there a general utility tool that can fix it or do I have to dig in to fix it. I would appreciate any help that someone can give me.

MrFinance


At startup, a "Windows Security Center" window opens and "balloons" periodically pop up warning of an assortment of security problems. Occasionally, the computer shuts down by itself.

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#2 ruby1

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Posted 17 May 2008 - 08:17 AM

:thumbsup: to help US help you can you tell us your windows version ; your installed antivirus program and what other protection methods you have on there?

when did you last fully update them and run full computer scans?

are all your windows updates up TO date?

#3 mrfinance

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Posted 17 May 2008 - 10:01 AM

I have windows XP and the antivirus program I have is Norton 360. Looking at this forum I downloaded the malwarebytes anti-malware program to scrub the machine. I ran the Norton 360 antivirus and it did not find anything. However the Anti-malware program did a quick scan and found some viruses and removed them. However the problem still persists.

#4 boopme

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Posted 17 May 2008 - 09:19 PM

OK,please run these next....

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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#5 mrfinance

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Posted 18 May 2008 - 07:19 AM

Hi,

I followed all your instructions unfortunately the Superantispyware did not find any threats or issues. When I boot in safe mode the Window security center window pops up. I do not think this antispyware program will help this looks like a deep rooted bug or malware program. I tried to retrieve the log you mentioned from Super antispyware, but it was not listed in the log area of the program. This windows security window pops up every time at startup in normal or safe mode. Plus there is icon in the bottom system tray which pops up with some balloons saying there are system failures on my machine and I need to click on it to download some programs. I know it's fake because there are misspellings in the message, also this malware keeps shutting down my computer occasionally you or anybody please help me :thumbsup: !!! I listed the hikackthis log below I would appreciate yours or anybodies help, this is frustrating....

Mrfinance

Edited by Orange Blossom, 18 May 2008 - 12:32 PM.
Removed HJT log. ~ OB


#6 Orange Blossom

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Posted 18 May 2008 - 12:36 PM

Hello mrfinance,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/147486/fake-windows-security-center-message-pops-up-at-startup-forced-shut-down-problems/

I have removed the HJT log in your post above. We can only allow such logs in the HijackThis Logs and Malware Removal forum. This restriction is to ensure you get the best help available, from those who specialize in malware anlaysis and removal. It also should prevent you from receiving ineffective or even potentially dangerous advice, whether well meaning or not.

Because you have an HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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