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Zone Alarm And Crawler Parental Control?


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#1 glddstgpsy

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Posted 15 May 2008 - 09:32 PM

I just downloaded Crawler parental control, which I heard has a conflict with zone alarm firewall. Well, since I do not have zone alarm firewall, I figured it would be ok. Nope... apparently, I have some component of zonealarm on my computer that the parental control is detecting, and it is not allowing the parental control to fully install onto my system. I have looked in add/remove programs, done searches on the C drive for zone alarm, and looked in the hijackthis log, and I see nothing that says zone alarm. How on earth can I remove whatever trace of zone alarm there is on my computer so I can get Crawler Parental Control to work?

Thanks!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 ruby1

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Posted 16 May 2008 - 02:11 PM

are you able to give us a screan shot of your fully populated control panel's add/remove programs

and your c drive if possible

have you ever HAD zone alarms ON the computer?

#3 tork

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Posted 16 May 2008 - 07:47 PM

In addition to ruby1's questions, what is the exact error you are getting? Your post seems to indicate "I heard conflict with Zone Alarm" not that you are actually getting an error that says something about zone alarm. So if you can reproduce the entire error message that would be helpful.

#4 glddstgpsy

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Posted 16 May 2008 - 11:44 PM

Well, the error says Driver Conflict Warning - zone alarm has been detected on my computer. For this reason, I cannot use the portion of parental control that has internet limits.

I am not sure how to put a print screen in here (i tried and it woudnt paste) but if you tell me how I can do that!

I have never downloaded zone alarm, unless it came with something else I downloaded. I have no idea how it got on here!

Thanks for your help!

#5 ruby1

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Posted 17 May 2008 - 06:18 AM

a suggestion is to open system restore

http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/


can you see what dates you have in there


whilst doing that can you may be run a scan to see IF you just MIGHT have an infection on there?


Superantispyware; guide on how to install and run


If you have not already got a Downloads folder , I suggest you create a new folder in My Documents, and name it Downloads ;

Installing superantispywareSuperantispyware is found here


http://www.superantispyware.com/index.html

Download to the Downloads folder the free exe to superantispyware from here


http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

you install superantispyware by clicking on the icon in the downloads folder ;
it will launch the installation process;
follow the instructions and I suggest you ask for a default installation ;
ensure it creates a desktop icon for you ;
once the program has been installed it should ask you if you wish to update the program ; say YES

if it does not ask you , you need TO fully update the definitions by opening the program and find the ‘check for updates ‘tab in the bottom left of the menus you see; click on it and it will do the update for you ;
I suggest you ask it to check for updates again once the first update is complete just to be sure


please then reboot your computer ; it is preferable to run the scan in your computers safe mode;

please open this program from the desktop icon
please run the scan while you are OFF line and do not have the computer doing any other work while the scan runs

go to the preferences tab on the right
on the General tab I suggest you disable the scan on start up

on the Hijack protection tab I suggest you tick BOTH items; this enables the program to give you a Hijack home page alert if your home page gets changes ; if you DO get a home page hijack, when you boot up the computer superantispyware will open and tell you the home page has changed and will ask you if this is a legitimate change;

in statistics/logs- go to the bottom and you will see two boxes asking about keeping a log of scanning results and saving empty logs?

Tick both of them

Then go back to the main screen and see the tab that says scan your computer? Do you see that ?

Click on it

A screen will open ;on the left hand side ensure your FIXED drive ( most probably the C drive) is ticked;
Also tick in there any other section that is used and attached .
On the right had side you see three scanning options?; please click the Complete scan option

OK; you are now set to scan

Please then click on the ‘next’ tab and let the scan run please run the scan while you are OFF line and do not have the computer doing any other work while the scan runs

From my experience running this program the complete full scan CAN take many hours to run depending on how much is on your computer so be patient and let it run; maybe go for a cuppa or watch a favourite program while this one runs

Once the scan IS complete you will be presented with a box telling you what the scan has found ( if anything); if harmful objects have been found click on the OK button ; on the next screen all the harmful objects should have a check mark beside them, ; click ‘next’


A notification should appear that

‘quarantine and removal is complete’

click ‘ok’
and then the Finish button to get returned to the main menu


If you have run the scan in computers safe mode you will need to reboot to computer normal mode

If you have run in computer’s normal mode I suggest you reboot to enable the ‘fix’ the program has performed to consolidate

You then need to retrieve the scan result

Open the program and return to the statistics /logs section ; locate the most recent log ; left mouse click on it to highlight it and click the ‘view log’ tab

The log should appear in maybe note pad ; you need to copy and paste that log for examination
Once you have posted the log please close the superantispyware program

lets just see IF that flags up anything on there you do not know about?




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