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Disk Read Error, Press Ctrl+alt+del To Restartdelllaptop


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#1 mnm495

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Posted 15 May 2008 - 05:46 PM

hi, windows vista on dell xps M1210 laptop. all of a sudden it has black screen with message: disk read error press ctrl+alt+del to restart. It just keeps going back to that screen after it tries to restart, showing dell logo, then nothing. Any clue where I should start to try to fix?

thanks!

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#2 usasma

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Posted 15 May 2008 - 06:57 PM

Dell's usually have a built in diagnostic suite that you can launch by pressing F12 as the system boots. Does this work?
If not, then I'd have to suggest downloading a bootable diagnostic utility from the manufacturer of your hard drive to check the hard drive.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mnm495

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Posted 16 May 2008 - 10:37 AM

thank you! i ran diagnostics. Is there anyplace I can find out what the codes mean? Otherwise, Dell will want me to pay won't they? It's the hard drive, why would this have happened, it's just over a year old too.

thanks!

#4 usasma

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Posted 16 May 2008 - 05:24 PM

What were the results of the diagnostics? What codes did you get?
Hard drives die - some do it early, some do it late, but they all die eventually.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mnm495

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Posted 17 May 2008 - 01:33 AM

hi, i went to the dell forums, the diag gave me codes & they meant hard drive failure. I've never had a hard drive die that fast. without any warning at all too. guess cuz its a laptop, that's ridiculous to me, its my friend's but its not even paid off yet.
thanks for your help! :huh:

#6 usasma

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Posted 17 May 2008 - 06:05 AM

If the laptop is less than one year old, chances are that it's still under the Dell warranty. Contact the place that you bought it from to see about warranty repairs.

I've known Dell to ship a formatted hard drive with Windows installed to customers for warranty repairs. The place that you bought it from may have a warranty repair center that they use - and that may save you some hassle in getting it repaired.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 mnm495

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Posted 18 May 2008 - 01:13 PM

the warranty just expired, but thanks anyway!

#8 usasma

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Posted 18 May 2008 - 06:47 PM

Replacing the hard drive and reinstalling Windows is fairly easy (as long as you have the restore disks).

Here's how to remove the hard drive: http://support.dell.com/support/edocs/syst...e.htm#wp1123687
A new hard drive can run from $50 to $120 or so - depending on what's in it right now. Be sure to remove the old hard drive to determine it's size and interface (SATA or IDE).
Reinstalling the OS is a simple as putting the restore disk in the drive and booting from it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 mnm495

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Posted 18 May 2008 - 11:43 PM

Thanks for site & all your help, I appreciate it. I know a hard drive is affordable, so it's not that bad.

thanks again!
m




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