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Combo Virus, Spyware, Malware, Trojan?


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7 replies to this topic

#1 roundrock

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Posted 14 May 2008 - 10:25 PM

Hello all,
I'm not very techie , but trying to sort out multiple pc issues. Have Windows XP, Use Firefox as main browser.

Prior to start of pc problems, had McAffee Security installed (free with Comcast), Spyware guard, and Spyware blaster. Thought I was covered ok.

Original symptoms were fake message info in system tray that I was infected with spyware and to click here to fix (this only opened this folder c:\documents and settings…

I think I ran a few free anti-spyware programs and either I or Spyhunter removed or uninstalled System guard as think it was listed as a rogue program by Spyhunter scan. Scan results found : Trojan downloader, WinActive, Rogue.SystemGuard, Media-Update. Supposedly these were eliminated, but still have a folder called C:/SystemGuardBin which “appears” to be empty.

Later the next fake spyware notification was different and it changed my display background to the light blue and the message was in yellow letters in the middle of my screen. Message said click here which resulted in opening

hxxp://antispyware-reviews.biz/?wmid=4663&...bmid=R3n1c2Bg8A
which offers products PC-Antispyware and PC-Cleaner

I read a few posts and suggestions on bleeping site relating to fixes for a similar
Problem and Spybot S&D was recommended so I used it and it eliminated
around 70 or 80 cases of Smitfraud-C, plus these: Microsoft Windows Security.InternetExplorer, Virtumonde, & Win32.Agent.ac.

During fix it hung up so had to run several times to eliminate everything, maybe
It was not such a “clean elimination” due to this?

Also ran a couple of other free ones that were suggested on bleeping site:
Spyware doctor (free version) found: Spyware.Favorite Man, Adware.Media Update, Email-worm. Netsky, Trojan-PWS.Sincom, Trojan.Adclicker

Windows Defender: Adware:Win32/Vasup

Kapersky on line scanner results:
Infected: not-virus:Hoax.HTML.Secureinvites.c
Infected: not-a-virus:AdWare.Win32.Vapsup.dia (multiple objects infected)

Also ran Super anti-spyware and Dr. Web cure-it (free) but don’t remember results or if fixed anything.

I have had Gri-soft AVG and recently downloaded AVG anti-root kit (free- but which I do not know how or when to use).

I finally “temporarily fixed” the blue screen irritation by just changing my screen background in display settings and once I did that, it has been gone forever.

But…………my Comcast email which has had issues since all the pc issues began a few months ago and continues to have problems in performance, hangs up, long delays bringing up windows and/or navigating within mail, causes appearance of message to change width, sometimes reads back with lines or underlining, etc. new windows like in reply function do not come up automatically, etc.

Right now these are my concerns:
1. Obviously still having major issues with pc, but not sure what as Spybot says no problems found
2. Unsure if I can trust McAffee Suite for protection and if not, need recommendation of several free (hopefully) apps that I can safely & compatibly run along with it.
3. Comcast email issues as described above
4. Weird issues with word and cut and paste
5. Problems running QX5 digital microscope – application will not even open.
6. Problems accessing and staying logged in to favorite health forum
7. Scroll locks up on email and internet sites
8. Sometimes get 404 or 406 or 408 or ? Messages during browsing.
9. Would like suggestions for privacy & security Firefox settings as well as IE.


Would very much appreciate help in getting pc straightened out and suggestions
For which antivirus, spyware, malware, etc and firewall programs to run for future
Protection.

In addition, would like to clean up any stuff that not using (& will never use) especially the “stuff” that came with pc initial setup.

Think I have allowed some registry or BHO changes when prompted by either McAffee and lately Spybot alerts.

Not sure how to back up system or use of restore points, etc. if need to undergo
Major overhaul of system.

Thanks so much, just remember that you are dealing with a 62 year old grannie who has a bit of brain fog......but with
lots of perseverance and who is very much wanting to clear up and clear out all the junk affecting pc.

I know this is lengthy for a beginning post, but was not sure what all would be helpful or not in tackling this.

Appreciate so very much any and all help and am very thankful your site exists. Looks like some dedicated really sharp folks who really care about helping others.

thanks again,
roundrocks

Edited by quietman7, 15 May 2008 - 12:17 PM.


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#2 quietman7

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Posted 15 May 2008 - 12:23 PM

"IE Recommended Minimal Security Settings".
"How to Set Security Options in the Firefox Browser".

I can get you started with investigating for further malware but it does not sound like all your issues are related to that.


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 roundrock

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Posted 15 May 2008 - 02:07 PM

Hi Quietman7,

Thanks for helping me. I did not yet change my IE or Firefox settings per links you provided, but will do so when
you say I should.

Did not encounter anything unusual in downloading or running the scan, was asked by Spybot for acceptance of registry
changes which I ok'd (assumed they were required as part of Malwarebytes "fixes" ?, otherwise worked like a charm.
Will wait for your next steps and again, thanks so very much !

Following is scan results:

Malwarebytes' Anti-Malware 1.12
Database version: 752

Scan type: Quick Scan
Objects scanned: 35229
Time elapsed: 18 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\logons (Fake.Dropped.Malware) ->
Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\uninstall (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\typelib (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorertoolbar (Trojan.FakeAlert) -> Quarantined and deleted
successfully.
HKEY_CURRENT_USER\SYSTEM\currentcontrolset\Services\iTunesMusic (Fake.Dropped.Malware) -> Quarantined and
deleted successfully.
HKEY_CURRENT_USER\SYSTEM\currentcontrolset\Services\rdriv (Fake.Dropped.Malware) -> Quarantined and deleted
successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\SystemCheck2
(Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by roundrock, 15 May 2008 - 02:14 PM.


#4 quietman7

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Posted 15 May 2008 - 02:13 PM

Not much found except for some registry keys so lets try another scan.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 roundrock

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Posted 15 May 2008 - 06:35 PM

Hi again,

Ran ATF Cleaner, ran SUPERAntispyware which didn't find anything.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/15/2008 at 04:06 PM

Application Version : 4.0.1154

Core Rules Database Version : 3461
Trace Rules Database Version: 1452

Scan type : Complete Scan
Total Scan Time : 01:29:47

Memory items scanned : 261
Memory threats detected : 0
Registry items scanned : 5211
Registry threats detected : 0
File items scanned : 52780
File threats detected : 0


So......what next steps would you recommend? Should I change my IE and Firefox settings
now per the links you provided earlier?

Which spyware, virus, etc apps would you suggest running. Also a bit confused about if ok to run McAffee Suite and
Spybot at same time for the various protections? Which others should I keep and which not? (for ex, Have Spyware Doctor, and ran, but without purchasing, no fixes done). Maybe these other apps have fixed them?

My pc still runs sluggishly and does odd things in email. Still having trouble on another forum, , is there anything else to check? Have not attempted to run microscope application since you started working with me, but may try it later on this evening.

Appreciate any other suggestions for tuning up and keeping pc safe from future attacks once it is back to normal.

Thanks for your help again,
roundrock

Edited by roundrock, 15 May 2008 - 10:10 PM.


#6 quietman7

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Posted 15 May 2008 - 10:35 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
To protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".

If your computer seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.
Note: If you are not on a local area network (LAN), disable the Workstation Service which creates and maintains client network connections to remote servers and that should also help to speed up your boot time.
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#7 roundrock

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Posted 17 May 2008 - 02:06 AM

Hi there,

Appreciate your help so far. Not feeling well healthwise, so going slow on finishing your suggestions.

Wanted to thank you again, but also hopefully leave this topic open a few more days until I can finish. So far....mail browser
slow and hangs, health forum login issues, scope application not working......so am a little concerned about what is causing these issues.

Will reply with more specifics once I have completed all you suggested.

rrock

#8 DaChew

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Posted 17 May 2008 - 02:41 AM

The McAfee suite is an all-in-one antimalware product, I would uninstall everything else but spybot and with it I would only use the sd helper and immunize function. You need to disable the teatimer from loading at bootup.

The three programs Quietman had you download, MBAM, SAS and ATF are safe to keep, make sure SAS is not loading at bootup.

After flushing your old restore points I would suggest taking out the trash, and running a defrag.
Chewy

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