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Computer With Several Issues

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2 replies to this topic

#1 unkdd1


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Posted 14 May 2008 - 09:53 PM

Im trying to fix a computer it has several problems any help will be appreciated.... log file will be included

1. when I try to use system restore it opens to the first page but the page is blank and doesnt go any further (usually you get the options to create a restore point or to restore to an exixting point)
2. several pages have a similar problem
3. the shorton the destop for IE the right click options are all changed when you left click on it as if you are going to open the browser it creates a new short cuton the desktop
4. several webpages will only load the first page no logons
5. norton liveupdate seems to be failling (several errors are found in event logs)
6. when I ckeck for version number for Ie nothing shows up also attemps to update was met with errors as well
7. Im also suspicious of the line O4 - HKLM\..\Run: [jccynnkk] C:\WINDOWS\system32\mtmunoqk.exe in the hijackthis log if anyone knows what this is please let me know Ive tried to find it but havent had much sucess

any help in finding the problem will be greatly appreciated

Attached File  hijackthis.log   15.16KB   41 downloads

Edited by unkdd1, 14 May 2008 - 09:56 PM.

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#2 Sp0nge


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Posted 10 June 2008 - 04:11 PM


Apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having would appreciate you letting us know If not please perform the following below so I can have a look at the current condition of your machine.

Please do not post logs to this thread as attachments, just for readability's sake. You can copy and paste the text directly into a reply. :thumbsup:

Thanks and again sorry for the delay.

Deckard's System Scanner (DSS)

Please download Deckard's System Scanner (DSS) and save to your Desktop.
alternate download site

DSS will do the following:
  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
You must be logged onto an account with administrator privileges when using.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not
  • When the scan is complete, two text files will open in Notepad:
    • main.txt <- this one will be maximized
    • extra.txt <- this one will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your next reply.
-- When running DSS, some firewalls may warn that it is trying to access the Internet especially if your asked to download the most current version of HijackThis. Please ensure that you allow it permission to do so.
-- If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.

Kaspersky Webscanner

Please do an online scan with Kaspersky WebScanner

Click on Accept Button

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

#3 don77


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Posted 15 June 2008 - 02:29 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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