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Microsoft AntiSpyware Beta FAQ


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#1 Grinler

Grinler

    Lawrence Abrams


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Posted 30 March 2005 - 04:14 PM

This is a Frequently Asked Quetions topic on the Microsoft AntiSpyware product. As more common questions are encountered they will be entered here.
  • Errors that you are missing SpOrder.dll after running Microsoft AntiSpyware or can no longer connect to the Internet

    There have been reported cases of losing Internet access and getting errors about a missing Sporder.dll after running Microsoft AntiSpyware and cleaning certain infections. If you run into this problem you should download the following program.

    LSP-Fix Download Link

    Save the file and extract it to your desktop. Then double-click on the LSPFix.exe icon on your desktop. When the program loads, click on the Finish button and reboot your computer. You should now be able to connect to the Internet.

    If that fix did not work, then you can try this alternate fix . Download the following program:


    Winsock2Fix Download Link

    Save and extract this file to your desktop. Then double-click on the WinsockFix.exe file found there. When the program launches click on the ReG-Backup button to backup your registry. Then click on the Fix button to fix the corrupted LSP Chain. Reboot your computer and you should now be able to access the Internet.

    To fix the sporder.dll you should reinstall the application that is having problems or attempt to replace the file by download it here:

    Sporder.dll Download Link

    and saving it in your c:\windows\system32 or c:\winnt\system32 directories. There is no guarantee that this will fix your problem and a reinstall of the affected application is your best option.

  • Still have network problems after running Microsoft AntiSpyware and the above did not help.:

    Read this support article by Microsoft and see if it helps:

    http://support.microsoft.com/kb/892350

  • How to determine whether you have the current definition library for Windows AntiSpyware (Beta)

    Visit the following link to see if your copy of Microsoft AntiSpyware is using the current definitions.

    http://support.microsoft.com/default.aspx?scid=kb;en-us;892519

  • Are there any official support methods from Microsoft for this product?

    Microsoft is offering peer support using the following Microsoft Newsgroups:

    http://communities.microsoft.com/newsgroups/default.asp?ICP=spyware&sLCID=us

Edited by Grinler, 08 April 2005 - 01:52 PM.


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