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Problems With Windows Xp


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7 replies to this topic

#1 Big Geoff

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Posted 14 May 2008 - 12:01 PM

Can anybody help, my Daughters computer has gone mad
Firstly she is unable to conect to her ISP (Sky) when I have checked to see if it is set up properly there is no Internet Options
Secondly When she tries a System Restore the page comes up on her desktop but it is all blank, we have tried starting up in safe mode but it is showing the same screen.
Thirdly The CD drive is not on Desktop and is not showing when opening My Computer. OS Windows XP SP2
Please help
Thanks

Edited by Big Geoff, 14 May 2008 - 12:03 PM.


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#2 hamluis

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Posted 14 May 2008 - 03:05 PM

Hi :thumbsup:.

Does the system boot at all into XP now?

Do you have an XP install CD?

What is the system model, who is manufacturer?

Does the system allow you to see My Computer? If so, have you tried to run chkdsk, according to the directions for running the Graphical Version (in the following link)?

XP Chkdsk, Using the Graphical Version (My Computer) - http://www.updatexp.com/windows-xp-chkdsk.html

...and...have you checked the system thoroughly for malware?

Louis

#3 Big Geoff

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Posted 18 May 2008 - 05:56 PM

Hi hamluis thanks for your reply sorry for the delay I have just returned home from a short break.
1. Yes the System Boots up OK
2 No we don't have XP install CD
3. The Laptop is an Acer not sure of model
4. Yes the Computer icon is on the desktop (I will get her to try chkdsk
5. Yes we have checked for Spyware but nothing

#4 hamluis

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Posted 18 May 2008 - 08:04 PM

Thanks...but spyware is not the only type of malware (viruses, trojans, adware, etc.).

I just like to immediately eliminate the possibility of malware/infection before troubleshooting my system problems.

Louis

#5 Big Geoff

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Posted 19 May 2008 - 11:04 AM

Hi Louis thanks again for your reply We have tried the link you posted to no avail, my daughter has given up the ghost and has decided to take her machine to a repair shop hopefully to get it fixed.
Thanks for your time
Geoff :thumbsup:

#6 hamluis

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Posted 19 May 2008 - 01:52 PM

Feedback appreciated...let us know what the shop determines is a reasonable fix :thumbsup:.

Louis

#7 Big Geoff

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Posted 11 November 2008 - 11:15 AM

Thanks for the help hamluis she took it for check up and they found a virus on Laptop. All sorted now.
Thanks again
Big Geoff

#8 hamluis

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Posted 11 November 2008 - 12:34 PM

Glad you got it sorted out, happy computing :thumbsup:.

Louis




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